• Managed a team of 5 application engineers for North America support and training.• Collaborated with Abbott Molecular Marketing, and R&D to help develop new products, assays, andcontracts. Such as, Abbott’s and Bioview’s multiplex FISH imaging assay.• Led the successful product life cycle of advanced imaging systems and software products atBIOVIEW INC, from concept ideation to product launch.• Oversaw company trade shows. Collected leads and Market Research for Sales and Marketing.• Helped final sales push by presenting live product demonstrations for scientists, doctors, and otherkey decision makers at major clients such as Eli Lilly, Genentech, Ventana, and Brigham’s &Women• Implemented a new team-based account management system to improve response time and customersatisfaction which led to new sales with existing clients.• Analyzed customer data to help improve products, service, and design.• Co-authored a scientific abstract with Abbott Molecular and Mayo Clinic for the AmericanAssociation for the Cancer Research (AACR) conference, resulting new software product.https://cancerres.aacrjournals.org/content/80/16_Supplement/4256• Grew annual service contracts by refocusing efforts to bring back older clients.• Collaborated with multiple research labs to collect and pre-process image data for machine learningalgorithms, which lead to improvements to our image analysis capabilities

• Oversaw product management and BioView’s distribution efforts of Thermobrite Elite system.• Created new product presentations and marketing materials based on customer research.• Developed and managed customer support for multiple products.• Provided live demonstrations for key decision makers at laboratories and hospital.• Collaborated with R&D and sales to help refine the product based on customer feedback.• Traveled internationally for training clients and market research.

• Installed, serviced, trained, and calibrated high-end imaging systems.• Improved preventative maintenance reports to provide better quality service and internal feedback. • Helped break into the Chinese market by installing and presenting at KindStar and Covance. • Increased turnaround time (TAT) using our product for key clients such as City of Hope. Leading to better customer relations and new sale opportunities.

Researched genetically modified plants with enhanced tolerance to heat and drought stress. Specifically, the role Adenine and other related metabolites have as potential signaling molecules. Noted that similar purine metabolites downstream of Adenine such as Xanthine and Adenosine also provided significant stress tolerance. Providing a new research area for the laboratory group to explore.

Teachers assistant (Biochemistry and Physiology)