- Engaging with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships;- Responding quickly, professionally, and accurately to customer inquiries via phone and email;- Identifying customer needs and helping customers with technical issues;- Maintaining daily recordings of issues and resolutions in a database (Jira, Zoho) for executive management team to review;- Preparing monthly CRM reports for Sales team.

- Day to day interacting with customers regarding their business requirements;- Taking care of the escalations of top customers, ensure revert on every email from a customer on time;- Managing urgent orders and order changes to meet client requirements, addressing freight-related issues promptly to maintain an excellent customer experience;- Interacting with project teams regarding load scheduling, cargo packaging specifications, and required type of trucks to ensure on-time shipment delivery;- Providing clients with essential information for scheduling freight movements, including the selection of shipment routes based on the nature of goods, transit times, or security requirements;- Communicating effectively with freight forwarding department regarding international shipments on the route Western Europe - Eastern Europe / Central Asian countries, adeptly resolving any freight-related issues and providing customers with updates on shipping statuses;- Participating in end-to-end request-for-quotation processes;- Serving as a liaison between a company and customers, overseeing the coordination of payments, issuing invoices, receiving freight payments, establishing pricing agreements, and attracting new customers.

- Controlled and tracked international shipments on the route Europe - Russia / Belarus, ensuring proper and timely customs clearance and delivery, and updating project teams;- Provided haulers with essential information for scheduling freight movements, including the selection of shipment routes based on the nature of goods or security requirements;- Coordinated with both outsource transporters and in-house drivers to facilitate vehicle transfers, ensuring adherence to delivery terms and locations;- Interacted with international freight forwarders on both import and export shipments, adeptly resolving any freight-related issues and providing timely updates on shipping statuses;- Communicated effectively with transportation service providers to coordinate load scheduling, ascertain equipment availability, discuss packing specifications, and consider weather forecasts to ensure punctual shipment deliveries;- Accurately and promptly prepared all supporting documentation (export/import) for international vehicle transport shipments;- Oversaw the coordination of financial transactions between customers/our company/contractors including invoice administration, freight payments and pricing agreements.