Vitaly Efimov Email & Phone Number

Chicago, IL, US

 Project manage implementation of a new instance of Salesforce for all Cloud products Own relationship with all RevOps vendors, work on increasing ROI and handling renewal negotiations Serve as a subject matter expert in various systems and processes Plan, coordinate and execute multiple complex cross-functional projects Develop RevOps Jira intance.

 Worked with two vendors, one overseas, to manage and implements of process improvement projects in Salesforce Managed multiple M&As and software purchases to integrate with our systems Conducted interviews with department leaders in order work on overall efficiencies

 Oversaw a book of business with 125 clients, valued at ~$2 million Served as main point of contact for support, contractual and strategy Worked with RevOps team to improve CSM operations in Salesforce Was Salesforce SME for for the CSM team Opened numerous white-space opportunities for AEs

Chicago, Illinois

 Oversaw a book of business with 150 clients, valued at ~$2 million Served as main point of contact for support, contractual, strategy and renewals Tested various aspects of software using real world scenarios to ensure functionality Renewed multi-year contracts including up selling products and services, ranked 3rd among 23 reps in my first year

Greater Chicago Area

 Managed a full integration with a newly purchased ERP (NetSuite), including completely automating a E-store workflow Analyzed and improved processes, vendors, systems, and workflows while ensuring day-to-day orders delivered successfully Improved overall success rate on projects from 90% to 98% in first 6 months of managing operation Hired and managed.

Greater Chicago Area

 Worked directly with vendors on behalf of the clients to manage every aspect of multiple complex projects Learned and managed all client projects, ensured delivery of a quality product on time and on budget Analyzed client profitability as well as system functions continually looking for ways to improve Reported extensive number s to client and.

Greater Chicago Area

 Started this company from day one and oversaw all day to day operations Updated inventory, handled any customer issues, processed orders Maintained/built relationship with current/new merchant accounts

Greater Chicago Area

 Negotiated and discussed vital contract terms and consistently close business transactions Oversaw a territory with over 1,000+ business clients Utilized all training and role-play sessions to continuously improve consultative approach and gain necessary knowledge for overcoming customer objections

Associate'S Degree, Business/Commerce, General

High School Diploma