Vita Moore Email & Phone Number

Akron, Ohio, United States

- Supervise the claims in the regions of OH, PA, WV, MD, NJ, and NY and provide oversite of the Energy Delivery Claim Managers located in all 10 FirstEnergy operating companies- Work with multiple business units including Engineering, line departments, regulatory, risk management, standards. Review root cause analysis- Responsible for the hiring, interviewing, staffing, training and management of claims staff- Lead contributor in the implementation, development, and training of the new claims systems and creation of the business and budget proposal for the systemConsistently develop, train and implement new company process and procedures while encouraging change management and acceptance of these processesProvided expertise and guidance in the migration of the merger with AlleghenySeminar project coordinator for claims staff annual conferences and the coordinator for storm events- Accountable for directing, reviewing, and auditing monthly Executive Level Claims Metrics for safety, reliability, customer service, compliance and risk analysis- Program Manager of the Strengthening our Future Project and the initiative owner of a $12 million FE Forward project which oversees collections efforts on company claims against third parties

Akron, Ohio, United States

- Own and manage 5 homes, including a duplex and Section 8 properties- Perform rent collection, serve late notices, collect late charges, and serve 3-day notices- Prepare, file and attend small claims court actions.- Manage and oversee all repairs and upkeep of the properties

Brecksville, Ohio, United States

- Developed the new hire onboarding, continuous training and salary planning for team employees- Provided direction, feedback, mentorship and appraised the performance and subsequent rewards and discipline for employees- Positively impacted the retention, morale and success of the team by efficiently and quickly addressing complaints and issues within the team- Monitored the claims operations practices relative to State policies, local tariffs, laws, and procedures to support the successful defense of the company position and other bases of litigation- Conducted and monitored all statutory and procedural policies necessary for multi-line claims handling, including but not limited to property damage, casualty/bodily injury, collection, auto, commercial- Developed the budget and financial management of the regions- Dispatched the employees, contractors, accessed the incident, and monitored the damages during storms- Presented at conferences on the topics of product development, innovation, safety, claims, software development, artificial intelligence and litigation strategies

Akron, Ohio, United States

- Investigated and managed the defense of litigations and major claims initiated by third parties against FirstEnergy and negotiated settlements to satisfy any legitimate claims- Analyzed legal documents, reviewed expert reports and interviewed relevant parties in various fields- Oversaw depositions, settlement conference, pre-trial Conferences, trials and supported outside counsel on cases- Communicated status of various litigation and claims with a FirstEnergy representative, including direct management and regional claims personnel

Akron, Ohio, United States

- Initiated primary contact with the insured, claimants, attorneys, medical providers, employers, other insurance companies, agents, police, and auto repair firm personnel during claim investigations and settlements- Created reports which covered investigations, evaluations, negotiations, and settlements- Supervised and directed outside counsel involving litigation, mediation, arbitration, and attended mediation and arbitration hearings- Collaborated with attorneys in the preparation of lawsuits involving constant research on case law relative to the insurance industry- Attended and represented the company at trials when requested