Vithal Kumar Email & Phone Number

• An accomplished IT Professional offering over 9.6years of experience in Service Delivery Management, excellence in Team Management & Business Analysis with key focus on profitability & optimal utilization of resources • Delivered excellent results in exceeding quality of service commitments and in resolving complex & critical system issues within set SLA; proven success in timely recovery & restoration of IT services • Diligently executed On-site & Off-shore projects by leveraging expertise across planning project activities such as scoping, estimation, tracking, resource allocation, delivery management, stakeholder engagement, risk mitigation and implementing project plans within pre-set budgets and deadlines • Showcased excellent aptitude in attaining client delight by maintaining key relationships & understanding requirements of customers, acquiring feedback on critical issues and taking appropriate actions to ensure best customer experience • Proven capabilities in engaging with top management for defining business requirements, infusing new ideas, implementing emerging technologies for long run, & taking enterprise system performance & productivity to next level • Instrumental in preparing requirement specific documents and strong skills in maintaining improved team framework by organizing team meetings and leading & hiring new trainees for additional support • People-friendly, collaborative & approachable with strong planning, interpersonal, analytical, problem-solving & facilitating skills punctuality, positive attitude, strong technical skills, interpersonal skills

Listed skills include Microsoft Office, Active Directory, Networking, Business Analysis, and 5 others.