Vithul Vijayan Email & Phone Number

Delhi, India

Responsible for managing the operational teams in Departure Terminal, Arrival, Ramp service and all other services relevant toflight movement to achieve on-time performance and to achieve prescribed customer service standards while controllingexpenditure and ensuring that the handling agent provides agreed services and sufficient facilities.Achieve.

New Delhi, Delhi, India

• Safeguarded aircraft safety and airline security while effectively managing station operations.
• Ensured services provided by the Ground Handling Agent (GHA) aligned with company standards.
• Maximized customer satisfaction by obtaining optimal service levels from the handling agent.
• Identified and resolved issues, maintaining expected service level standards.
• Cultivated positive relationships with airport authorities to facilitate smooth station handling.
• Controlled station expenditure within monthly budgetary allowance in consultation with Station Head.

Bengaluru, Karnataka, India

• Directly and fully responsible for providing effective and efficient services to the Passengers.
• Be well conversant with the details of the Arrival and Departure flights and other Commitments to be met during the Shift.
• To monitor Delays, Disruptions, and Diversions of flights and inform the team by posting accurate and complete information on all operational Incidents/developments.
• Maintain and Record sales done in the shift and help the station to achieve monthly targets.
• AOCC – Flights, Crew, Equipment movement and coordinating with AOCC Managers for assigning Counters, Parking Bay, Boarding gate, and Baggage conveyor belt.
• Check-in Counters – Check-in, issue boarding pass and register passenger baggage as per the ticket and provide any assistance requested by the passenger.

Bengaluru, Karnataka, India

Passenger and Baggage Handling – The job involves extensive communication with passengers at the airport for Check-in, Boarding, Arrivals and passenger facilitation.

Master Of Business Administration - Mba, Airline And Airport Management

Bachelor Of Business Administration - Bba, Airline And Airport Management

Short Term Aviation Diploma, Aviation/Airway Management And Operations

Aviation Diploma, Aviation/Airway Management And Operations

High School, Biology/Biological Sciences, General

Advance Diploma In Computer Applications, Computer Application

Activities and Societies: MS Word, PowerPoint, MS Excel and basic Computer applications