Senior Customer Service Executive
Bengaluru, Karnataka, India
● Directly and fully responsible for providing effective and efficient services to the Passengers.● Be well conversant with the details of the Arrival and Departure flights and other Commitments to be met during the Shift.● To monitor Delays, Disruptions, and Diversions of flights and inform the team by posting accurate and complete information on all operational Incidents/developments.● Maintain and Record sales done in the shift and help the station to achieve monthly targets.● AOCC – Flights, Crew, Equipment movement and coordinating with AOCC Managers for assigning Counters, Parking Bay, Boarding gate, and Baggage conveyor belt.● Check-in Counters – Check-in, issue boarding pass and register passenger baggage as per the ticket and provide any assistance requested by the passenger.● Boarding Gate – Board the passengers on the correct flight, and handle any disruptions flight.● RAMP – Handle quick turnaround of the flight and maintain the On-Time Performance of the station by keeping the safety and security of the Aircraft and Airline in mind. ● BMA – Ensure all the baggage arriving on the conveyor belts is reconciled and forwarded to Ramp and loaded on the correct flight. ● BBA – Ensure all the baggage is offloaded from the flight and delivered to the passenger on time.● Arrivals – Assist passengers requiring Special Service and register complaints on any missing / Damage / Pilferage. Do regular follow-ups and close the complaint raised by the passenger.● Reservation – Create and modify booking as per the passenger requirements.
