Criminology and Human Resource Student | Aspiring ProfessionalI have a bachelor of Arts (Honours) degree from the University of Toronto with a double major in Criminology and Sociolegal Studies and Industrial Relations and Human Resources. With over 5+ years of customer service experience within the legal, retail, and education industry. With a strong interest in understanding human behaviour and its impact on organizational dynamics, I am committed to developing a well-rounded skill set in both fields.Key Skills:- Customer service: Effectively enhanced customer experience through problem-solving and providing a positive attitude to welcome clients/customers in a professional environment- Sales: Acquire a goal-oriented mindset to accomplish tasks and surpass transaction expectations- Administrative/coordination skills: Able to confidently manage administrative duties (i.e. filing, scheduling, documenting, etc) and handle confidential information. - Human Resource Management: Solid foundation in HR principles, including talent acquisition, employee relations, performance management, and HR policy development. Strong understanding of labour laws and regulations.- Criminology Research: Proficient in conducting comprehensive research, analyzing data, and applying criminological theories to real-world scenarios. I am skilled in using statistical software and interpreting findings.- Communication and Interpersonal Skills: Excellent verbal and written communication abilities, coupled with the capacity to build rapport and collaborate effectively with diverse individuals.- Problem-Solving: Analytical thinker with the ability to identify issues, propose innovative solutions, and make informed decisions based on critical analysis.- Organizational Skills: Detail-oriented and organized, adept at managing multiple tasks and deadlines while maintaining a high level of accuracy