Vithushgaran Shanthalingam Email & Phone Number

Colombo, Western Province, Sri Lanka

Colombo, Western Province, Sri Lanka

Duties and Responcibilities Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and Customer satisfaction.Use company methodology, team input and own initiative to ensure attendance and sales targets are achieved.Work closely with the team, motivating and coaching them.Collected customer feedback and made process changes to exceed customer satisfaction goals.Manage the fair and consistent application of performance management and disciplinary measures as necessary.

Duties and Responsibilities. Manage large amounts of inbound and outbound calls in a timely manner.Devising and implementing the organization’s sales strategies.Achieving monthly, fortnight and weekly targets allocated.Conducting meetings with team members and discussing new strategies to achieve targets.Submitting Team performance report via Team Leader to Management.Build sustainable relationships and engage customers by taking the extra mile.Contacting clients in various methods (I.e. Calls, Messages, Email and Video Conference)Collect customer feedback and forward it to certain departments.

Jaffna, Northern Province, Sri Lanka

Duties and Responsibilities: Manage all incoming VIP calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times.Contacting international clients for their concierge services in United Kingdom.Making reservation for VIP clients.Built strong relationship with field operation team to support business development opportunities and improve service.Evaluate customer information to explore issues, develop potential solutions and maintain high-quality service.Assist drivers to meet the clients in correct terminal.Updating records of all reservations for flights, cruises, hotels, rental cars, etc.

Jaffna, Northern Province, Sri Lanka

Jaffna, Northern, Sri Lanka

Duties and Responsibilities: Updating records of all reservations for flights, cruises, hotels, rental cars, etc.Ensure compliance to all security and safety standards on everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge on all room types and its availabilityAssist to book and block all rooms according to required standards and manage all special reservations and monitor all reservations and discounts.Maintain stocks and purchase necessary goods weekly or monthly.Prepare daily report, Monthly report & circulated to management.