Vito Pellitteri Email & Phone Number

Illinois, United States

Algonquin, Illinois, United States

Rolling Meadows

• Administer effective coaching, employee development, strategies and content for important and vital team meetings
• Generate new Leads; boost prospects and acquire new business by outside sales calls
• Amplify effectiveness and efficiency in processes, tools and product offerings by identified opportunities through in-depth research and experience.
• Effectively supervise and mentor a direct team of 24 Sales Associates

Schaumburg IL

Hoffman Estates, Illinois

• Maximized customer and employee satisfaction by identifying, researching, and implementing modern workflow improvement techniques
• Successfully mentored and trained a team of over 70 employees in inbound/outbound call center
• Coordinated the recruitment and training of all new associates.
• Lessened customer’s complain and resolved escalated customer issues regarding complications with product and services through clear communication and quality consultation

• Documented, reviewed and delivered quarterly and end of year performance reports
• Enforced corrective action and coached over 50 salaried and hourly team members in the call center daily
• Boosted employee’s morale in the Call Center by initiating and overseeing employee reward events (on and off site)
• Ensured smoother and more efficient work environment by acting as liaison between primary contact center and overflow contact centers

• Earned the President’s Sales Honorary Award and two Sales Excellence Awards
• Exceeded the company’s highest audit scores four years in a row
• Boosted profit and productivity by over 20% by implementing and managing training courses for newly hired managers
• Substantially minimized losses through identity verification by implementing and supervising prevention and fraud processes

Education record

Education record