For over 20 years I have implemented strategies to redefine sales management and business development processes to increase revenue growth through professional customer care services, customer satisfaction, and retention. In those years, I have lessened customer’s complain and resolved escalated customer issues regarding complications with product and services through clear communication and quality consultation. I also conserved funds by adhering to yearly Call Center budgets as well as drafted and obtained CFO approval.I am an experienced Sales and Call Center Management Professional with over 10 years demonstrated history of exposure in the Customer Service industry. Extremely adept at Managing Sales/Service associates in a Changing Environment, Effective Presentations, Effective Interviewing and improving effective sales decision-making. Some of my competencies include;• Excellent Phone etiquette• Sales Management• Customer Service• Call Centre Representative• People Management• Employee Relations• Coaching and Training• Brand Development• Revenue Growth• Product Development• Effective Presentation Skills• Team Leadership and Building• Business Intelligence • Lead GenerationTime and again, I have demonstrated outstanding leadership and experience in managing the unique sales and marketing challenges associated with business structures in coordination with customer care services and call center representation. I received the President Sales Honorary Award, two Sales Excellence Awards and also exceeded the company’s highest audit scores four years in a row.Known as a natural leader with unrivaled skills in communication, negotiation and strong commitment to high levels of customer’s services. I am open, positive and ambitious. I also excel in MS office suite, strategic thinking and time management. I am open to new senior-level call center and customer care management positionWould be happy to start a conversation and make new connections.