• Created and maintained an equipment depot (at home) during remote COVID work; assembled and shipped equipment to users, and coordinated equipment returns upon return to the office. • Achieved 15-30% annual cost savings through strategic application vendor contract negotiations. • Streamlined the company’s Microsoft Volume Licenses for M365, VM Server, and Cloud services by eliminating unused and outdated licenses, resulting in 10% cost savings.• Conducted audits of mobile device phone accounts, resulting in the conversion or cancellation of unnecessary lines, achieving a 10 - 15% reduction in contractual costs.• Assisted with the Business Continuity plan and crafted Disaster Recovery plans, including regular testing and risk assessments for IT systems to address single points of failure.• Provided technical expertise during the cloud migration of the accounting system (Great Plains), and grants management system (Atlas/Salesforce).• Developed comprehensive IT documentation, including user assistance manuals and operating procedures.• Instituted a Change Management policy to minimize disruptions to IT services during critical system modifications.• Evaluated, selected, and implemented new client software to streamline timelines and processes for the foundation’s program, communications, and administrative teams (ex. Adobe Captivate, AppSpace).• Developed a Laptop/PC deployment solution and implemented an MDM solution for mobile devices. • Developed and maintained an asset inventory system for all equipment in all offices.• Organized End of Life equipment several times a year and donated it to non-profit organizations.• Successfully optimized printer leasing across three offices by negotiating/consolidating a new printer lease contract with Canon and implementing the Unified Printer Queue solution (Uniflow).• Oversaw all aspects of conference room AV equipment, including purchasing, building, and ongoing vendor support across all office locations.

• Planned and implemented network upgrades and expansion, regular maintenance, updates, and patches to network systems and devices to meet organizational needs.• Conducted vulnerability assessments and penetration testing to identify and mitigate security risks.• Trained users and IT personnel on network-related issues and best practices.• Oversaw hardware, software, and IT service vendor management at multiple offices.• Led a Laptop/PC Image transition project for IT operations, including user requirements, technical solutions, and vendor management. (ex. Ghost, MDT).

• Managed the Helpdesk Support team for 160 users and a Service Desk Ticketing system for four offices.• Managed IT operations, service escalations, and deployment of applications across 300+ devices.• Developed and delivered training sessions and materials for end-users on various IT topics.