I have over nine years of experience in leading the operations and customer service of a freight transportation company in the Southeast region. I have a strong background in logistics management, third-party logistics, business development, budgeting, and compliance, and I hold a certification in transportation and logistics from the American Society of Transportation and Logistics. My mission is to ensure efficient and effective delivery of shipments to our clients, working with a team of dedicated and professional drivers, dispatchers, and coordinators. I partner with various stakeholders, vendors, and carriers to facilitate smooth and timely shipments, and I optimize operational processes and systems to improve performance and profitability. I am passionate about providing quality customer service, enhancing customer satisfaction and retention, and supporting the growth and reputation of our company. I am always eager to learn new skills, technologies, and best practices that can enhance our performance and customer satisfaction.