Vito Gaudino Email & Phone Number

Vaughan, On, Ca

Mississauga, Ontario

Accountable for managing and providing support for all customer facing aspects of product repair activities including managing customer service and handling any escalated issues. Responsible for the management of the Canon Professional Services program including the loaner pool, constituent management, and entitlement.Manage and provide support for all product repair activities: Ensure that repair work priorities are being met Monitor inbound and outbound activity of repair work orders Support any service-related reporting functions Facilitate vendor management for external service centres (Canon branded providers) Manage internal backlogs such as data entry to acceptable levelsManage customer service activities and handle any escalated issues: Manage first contact resolution and establish and manage agent empowerment guidelines Product replacement vs. product repair service planning Warranty vs. non-warranty issues Setting service plans for various Canon product categories (Camera, Printer, etc.)

Toronto, Canada Area

• Oversight of National Service Contracts. Ensure performance from depots and affiliates meets or exceeds client expectations• Contribute to the development of custom software used in managing client requirements• Development and implantation of projects used to streamline service centre efficiency • Primary point of contact for national contracts• Oversight of technical training for new and existing clients• Close working relationship with both upper management and technical staff

• Responsible for all aspects of branch management including technical, administrative, customer service, human resources, parts ordering and finances.• Responsible for recruiting, orienting, training and supervising staff• Oversight of all aspects of staff performance• Leadership in the setting and achieving of strategic and organizational goals• Established training programs for staff in regards to all aspects of workplace performance and professional development• Sales and Marketing

• Four year apprenticeship program as an Electro Mechanical Precision Instrument Engineering Technician• Hands on experience in defense and space industry