Route Analyst And Dispatcher
Current• Organized drivers’ meetings to boost morale and set clear and quantifiable goals• Dispatched over 2.000 routes and their loading manifest, using optimization software• Successfully rescheduled routes after vehicle breakdown and traffic congestion• Reduced customer complaints from 5 per week to 2 per month by proactively communicating vehicle breakdowns, traffic congestion and any other unforeseen event• Compiled daily accurate timesheets (logbooks)• Reconciled drivers' petty cash purchases ensuring 100% precision in financial records• Maintained accurate and up-to-date trip report and visit notes• Coordinated a 3 month project that improved the service level (OTIF) to 99.4% and reduced the cost per mile by 30%, using Theory of Constraints• Computed GPS data to estimate average stop duration, idle time, driving time, fuel consumption, and other KPIs, enhancing the recognition of highly efficient drivers• Negotiated waste cooking oil spot prices, handling 300+ outbound calls in a week
