Vitor Fava Moro Email & Phone Number

Columbus, Ohio Metropolitan Area

Oversee a team of 20 drivers, using data, analytics, and logistics to increase service, efficiency, and profitability while collaborating with warehouses and leading excellent team care and customer service standards. • Utilize data and best practices to analyze routes, process mapping, and improve efficiency, resulting in increased profitability and quality control of the product to retail.• Use data tools to analyze historical trends among customer demands to achieve process improvements and reconcile variance. • Coordinate logistics with supply chain forecast analysis to maintain inventory levels and distribution time to four warehouses in Columbus, Cincinnati, Dayton, and Kenova. • Provide ongoing monitoring of workflow, productivity, logistics, and withholding of OSHA requirements by utilizing internal quality systems.• Lead inspections of drivers and trucks regarding business processes and operations techniques. • Motivate continuous improvement and consistency in the quality of service and teach how to be agile under pressure in an emergency.• Develop and maintain customer service by creating communication channels and explaining logistics timelines to provide the best customer experience possible.• Accurately input data and audit data integrity from electronic warehouse equipment and other facilities.• Coordinate daily driver shifts to ensure production levels are met, then report to the GM of the Ohio Valley Region.

Kansas City Metropolitan Area

Collaborated with managers, supervisors, and other senior staff to learn production standards, budgeting, analytics, logistics, and leadership.• Researched process improvement and how to increase profitability and lower risk with demand planning. • Collaborated with key mentors throughout the program, receiving training in quality assurance and gaining deeper insight into production control and support services.• Supported production by being coachable while learning in diverse sectors of the business. • Instilled and upheld a customer service culture within the district that fostered retention, relationships, and loyalty, positioning the community for increased growth opportunities in productions, primarily using teamwork.• Completed and passed all exams and presentations, exceeding all graduation requirements.

Lakeland, Florida, United States

Provided instruction and supervision to 14 students for college-level Portuguese to develop their written and oral language proficiency.• Created a syllabus and lesson plan for Portuguese I, II, and III classes.• Communicated in Portuguese one-on-one to help students better learn the language.• Scheduled examinations to be held with appropriate faculty members.• Encouraged student motivation and engagement throughout the course.

Lakeland, Florida, United States

• Served as a resource for a diverse group of 40 students and family members who are making the transition to the diverse academic, intellectual, and social culture of Florida Southern College• Facilitated new students' introduction to the College through activities, one-on-one communication, and small group interactions on various topics• Communicated with Orientees before, after, and during orientation to ensure they are feeling comfortable about their transition to college life• Collaborated with other Orientation Leaders facilitating activities, sharing information with orientees, and ensuring students were present at all orientation meetings• Attended and participated in all spring and fall training sessions