Responsible for managing Motor Insurance policies.A clear focus on customers, partners, businesses and any other key stakeholders.Administrative tasks and data entry. Communication with all stakeholders in a clear, factual and empathetic fashion. Adherence to scheduling, planning and delegating tasks. Participation in team meetings and communicating new changes with both internal and external stakeholders.Achievements: Recognised as an ‘Amazing Addition’ to QBE and awarded by the General Manager of Customer Growth & Delivery as part of QBE Awards.Received 189 NPS survey counts since joining QBE. Maintained a CSAT score of 84.4% Achieved an average of 87% adherence rate to schedule.Participation in extra curricular activities such as QBE learnings for Pride Month.

First point of contact to all visitors of the restaurant. Table delivery service, ordering/POS system experienceMaintained restaurant hygiene and food safety standards.Handled complaints and escalated where necessary. Till management.Communicated clear expectations and personalised training for new onboarding staff.Developed strategies for the team to work towards relevant KPI’s.Prepared profit margin spreadsheets for each week. Communicated any trends, challenges or barriers with restaurant owners.Assisted in scheduling and rostering.Identified training barriers and provided coaching through formal and informal feedback panels. Prepared end of day handover reports to Seniors. Achievements: Received 15+ 5 star google reviews based on my performance. Provided service of expertise in various Munchies locations. Provided training and development for onboarding staff.Prepared rosters and position allocation using Microsoft Excel and Word. Assisted in the recruitment and selection process. Conducted interviews and screening assessments for potential candidates.

As an English teacher, I offered guidance and aid to students transitioning from Portuguese as their primary language. I evaluated students assessments, curated class materials, offered supplementary assistance to struggling students, engaged in regular professional development sessions, and collaborated with parents to explore avenues for academic enhancement.I also utilised a comprehensive system to document the students progress, tracked their completion of tasks/homework and monitored classroom attendance.I determined final grading and offered insightful recommendations and notes for subsequent educators. I participated in staff meetings to contribute towards implementing adjustments and suggestions aimed at enhancing the students sense of confidence in English.

Assisted projects on a hybrid basis. Conducted various ad hoc responsibilities such as spreadsheets, reports, scheduling and timely responsiveness to emails. Attended conferences, communicated with key stakeholders such as product suppliers, managers and work colleagues. Achievements:Completed an apprenticeship in Management, Quality & Care Services accumulated by 1,386 hours of work experience.Achieved competency in Ariba software.