Period of Study as a Product Owner:Dedication to a focused period of study on agile practices and specialization as a Product Owner.Mentoring with Marcelo Neves, a professional with 20 years of experience in Digital Products and Software Development.Backlog Management in Jira and Azure DevOps.Scrum Certifications:Professional Scrum Master I (PSM I).Professional Scrum Product Owner I (PSPO I).Expansion of Knowledge in OKRs and KPIs.Application of Scrum with Kanban notions and strategic goal-setting.

📍 I have started a project to create my own line of sports accessories, focused on the fitness audience. This includes plastic shaker bottles with three compartments and gloves for physical activities.- Responsible for managing payables and receivables, bank reconciliations, controlling cash flow, holding qualification training courses, focused on marketing and selling gloves for bodybuilders and bikers.- Participating in activities related to the company’s strategic planning, gathering and analyzing relevant data regarding the current economic and financial scenario of the organization. - Responsible for analyzing and equalizing technical and commercial proposals, prioritizing prices, due dates, costs, and market research analysis, as well as improving the payment deadlines.

- Responsible for providing customer service, developing interpersonal relationships, analyzing business statistics, managing the sales’ progress in order to meet the company’s goals.- Prospecting new customers, going on sales visits, elaborating and planning corporate strategies, checking documents, developing business simulations, and calculating commercial proposals. 🏆 Increasing the average sales volumes in 3 years, from R$ 45k/month to R$ 300k/month.

- Going on sales calls to see existing and potential customers within the geographic area, showcasing products and developing solid business relationships. - Providing post-sales support to customers, answering questions, and solving any occasional issues.

- Responsible for managing payables and receivables, bank reconciliations, controlling cash flow, providing orientation, and holding qualification training courses to the collaborators, focused on increasing sales.- Developing and implementing marketing strategies, aiming to promote services and treatments offered by the Spa, utilizing several different communication tools.

- Responsible for managing and overseeing the main restaurant, plus two of the hotel bars and events, leading operational teams, recruitment processes, holding qualification and professional development training courses, elaborating work schedules, and evaluating the teams’ performance.- In charge of inventory control and management, ensuring the availability of fine wines and liquors, coordinating special events, actively participating in departments’ meetings. - Developing daily operational management activities, ensuring the excellence and high-level quality on customer service, neatness and safety, creating seasonal menus and exclusive drinks. - Constant interface with the Reception, Governance and Sales departments, in order to guarantee the most consistent and integrative experience to the guests.🏆 Increasing customer satisfaction in relation to the service provided at the restaurant and bars (2005/2006).🏆 Increasing the collaborators’ satisfaction in working at the company (2005/2006).

- Overseeing daily operations at the Restaurant, Bars, Room Service and Minibars, in order to guarantee guest satisfaction as well as an excellent service quality, while also complying with the established standards.- In charge of inventory control and management, ensuring the availability of food, drinks and other supplies, complying with the rules and regulations on health and food safety (Local, State and Federal).- Monitoring the presentation of dishes, drinks and meals served to the customers, managing the quality, aesthetic and consistency of the products.

- Developing customer service activities at the restaurant, ensuring the order placement precision, as well as managing cash flow and financial transactions.- Providing Room Service to the guests, delivering orders to the rooms swiftly and efficiently, being responsible for the minibars’ supply and replenishment.