Vitor Almeida Email & Phone Number

Malmesbury, England, United Kingdom

• Results-driven Marketing Executive with a passion for maintaining brand integrity and enhancing visibility through strategic initiatives. Skilled in coordinating events, managing partnerships, and creating compelling.
• Assist in maintaining a consistent brand identity across all marketing materials and communications.
• Coordinate events, partnerships, and PR campaigns to enhance brand visibility and awareness.
• Support the creation, production, and distribution of compelling marketing content across various channels.
• Monitor, track, analyze, and report brand trust scores and sentiment across all platforms monthly.
• Moderate social channels to track positive/negative sentiment and respond to online reviews, messages, and comments.

As a Marketing Assistant at Further Learning Group, I play a critical role in ensuring the success of our 8 academies spread across 3 geographical areas, totaling 24 brands.My speciality is managing the social media networks for all of our academies. I work with the Digital Marketing Manager to maintain a compelling and consistent social media presence.

Porto, Portugal

• Dealing with student queries in a professional manner.
• Provide advice and guidance to current students.
• Assist with the coordination of the academy events, including Graduation, Class Launch days, Welcome Sessions, etc.
• General administrative duties.
• Account queries and resolution.
• Dealing with financial conflicts situation and reschedule payments.

Porto, Portugal

• Responded to Customer Inquiries through several channels (Email and Telephone).
• Provided information with regards to products and services and other related inquiries.
• Provided a luxury customer service experience to our customers and always aim toamaze.
• Worked alongside other departments to solve lost parcel inquiries, product complaints,tracking issues, customs hold.
• Assisted customers in finding products through our website and suggest alternatives for“out of stock” pieces.

Street, England, United Kingdom

• Proficiently and professionally responded to customer and sales representatives’ questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.
• Addressed and resolved customer product complaints empathetically and professionally.
• Researched more complex issues regarding delivery follow-up, order tracking,
• Processed credit card payments for orders.
• Assisted customers in navigating the company’s website and placing orders online and troubleshooting any technical issues.
• Initiated investigation of order entry errors, damaged product, and return discrepancies, working closely with other departmental teams to ensure corrections were processed accurately and timely.

Somerset, England, United Kingdom

• Designed and implemented customer satisfaction metrics.
• Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained records and reasons of reporting.
• Meeting store and personal sales targets
• Assists in providing daily direction by delegating tasks and communication to staff
• Responds to and resolves customers' queries and complaints
• Assists in overseeing pricing and stock control

Somerset, England, United Kingdom

• Coached and trained new retail employees on effective sales, operating procedures and company standards.
• Enforced employee policies for dress and customer service.
• Staff scheduling.
• Stock and waste control management.
• Followed all store guidelines and applicable regulations for sales, employment, and confidentiality.
• Cash control and banking

Postgraduate Diploma, Digital Marketing

- Marketing tools and Frameworks. - Inbound Marketing. - Social Media marketing. - Content marketing. - SEO. - UX website. - Email.

Education record

High School/Secondary Diplomas And Certificates

High School/Secondary Diplomas And Certificates