Vitor Almeida Email & Phone Number

Malmesbury, England, United Kingdom

Results-driven Marketing Executive with a passion for maintaining brand integrity and enhancing visibility through strategic initiatives. Skilled in coordinating events, managing partnerships, and creating compelling content across various channels. Adept at monitoring brand sentiment, conducting market research, and supporting product marketing efforts. Experienced in social media management, content creation, and fostering interdepartmental collaboration. Key Responsibilities:• Assist in maintaining a consistent brand identity across all marketing materials and communications.• Coordinate events, partnerships, and PR campaigns to enhance brand visibility and awareness.• Support the creation, production, and distribution of compelling marketing content across various channels.• Monitor, track, analyze, and report brand trust scores and sentiment across all platforms monthly.• Moderate social channels to track positive/negative sentiment and respond to online reviews, messages, and comments.• Track positive experiences to collate testimonials and case studies for marketing purposes.• Support product marketing initiatives by assisting in the development and execution of strategies for new product launches and enhancing/promoting existing products.• Conduct research and analysis to provide valuable insights informing strategic marketing decisions on market trends and competition.• Maintain accurate and updated information on the brand's online presence (social media, website, and blogs), curate visually appealing content, schedule posts, and foster engagement.• Participate as the marketing representative in interdepartmental projects and initiatives, fostering collaboration with other teams to support overall business growth and success.• Train and mentor interns joining the marketing team, providing guidance on marketing processes, tasks, and best practices.• Support the team with monthly reporting.

As a Marketing Assistant at Further Learning Group, I play a critical role in ensuring the success of our 8 academies spread across 3 geographical areas, totaling 24 brands.My speciality is managing the social media networks for all of our academies. I work with the Digital Marketing Manager to maintain a compelling and consistent social media presence across the board. I thrive in the ever-changing environment of social media marketing, from strategic planning to engaging content development. On the social media front, I am in charge of creating eye-catching pictures that not only captivate attention but also effectively deliver our brand messages. My involvement extends to our digital front, where I actively help handling our website. I play a critical part in maintaining an impactful online presence for our academies, always with the goal of improving user experience.I contribute to the creation of interesting blog content by collaborating with the Digital Marketing Manager and Copywriter. I am actively involved in bringing our academies' stories to life on our websites, ensuring that they resonate with our target audience.I help with the planning and execution of remarkable experiences that highlight the core of our academies.I assist in brand reviews, reputation management, and numerous communication tasks while working alongside our Brand Reputy Manager. I am committed to maintaining and elevating our brand integrity throughout all interactions.

Porto, Portugal

• Dealing with student queries in a professional manner.• Provide advice and guidance to current students.• Assist with the coordination of the academy events, including Graduation, Class Launch days, Welcome Sessions, etc.• General administrative duties.• Account queries and resolution.• Dealing with financial conflicts situation and reschedule payments.• Find and organise potential work placements for the graduate students.• Inform the students of what materials are required for their classes.• Assist the tutors in resolving issues regarding students.

Porto, Portugal

• Responded to Customer Inquiries through several channels (Email and Telephone).• Provided information with regards to products and services and other related inquiries.• Provided a luxury customer service experience to our customers and always aim toamaze.• Worked alongside other departments to solve lost parcel inquiries, product complaints,tracking issues, customs hold.• Assisted customers in finding products through our website and suggest alternatives for“out of stock” pieces.

Street, England, United Kingdom

• Proficiently and professionally responded to customer and sales representatives’ questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.• Addressed and resolved customer product complaints empathetically and professionally.• Researched more complex issues regarding delivery follow-up, order tracking,• Processed credit card payments for orders.• Assisted customers in navigating the company’s website and placing orders online and troubleshooting any technical issues.• Initiated investigation of order entry errors, damaged product, and return discrepancies, working closely with other departmental teams to ensure corrections were processed accurately and timely.• Promptly and methodically responded to customer inquiries to identify and resolve issues with initiative and good judgment.

Somerset, England, United Kingdom

• Designed and implemented customer satisfaction metrics.• Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained records and reasons of reporting.• Meeting store and personal sales targets• Assists in providing daily direction by delegating tasks and communication to staff• Responds to and resolves customers' queries and complaints• Assists in overseeing pricing and stock control• Creating visual merchanting and window displays• Attending annual company meetings• Assists in performing daily administrative/clerical functions of store operations and cash transactions• Make bank deposits• Opens and closes the store as necessary• Assists in the supervision and training of retail associates• Assists to ensure the enforcement of store safety and security procedures.• Stock taking and control

Somerset, England, United Kingdom

• Coached and trained new retail employees on effective sales, operating procedures and company standards.• Enforced employee policies for dress and customer service.• Staff scheduling.• Stock and waste control management.• Followed all store guidelines and applicable regulations for sales, employment, and confidentiality.• Cash control and banking• Facilitate financial audits, H&S inspections and AM visits

Postgraduate Diploma, Digital Marketing

- Marketing tools and Frameworks. - Inbound Marketing. - Social Media marketing. - Content marketing. - SEO. - UX website. - Email.

Education record

High School/Secondary Diplomas And Certificates

High School/Secondary Diplomas And Certificates