Vítor Berlim Email & Phone Number

Brazil

• Responsible for customer engagement and product improvement in Gupshup's Brazil operations.• Focus on identifying client pain points and collaborating with engineering teams.• Structuring workflows, creating playbooks, and enhancing the product for the Brazilian market.

Belo Horizonte, Minas Gerais, Brasil

• Managed top 10 financial clients, increased tool adoption and launched a groundbreaking tool in partnership with Meta.• Successfully navigated crisis management during system outages.• Led a project with ChatGPT integration, featured as a case study at a Meta event.• Led a project of launching a beta feature (WhatsApp Flows) with my biggest client.

Belo Horizonte, Minas Gerais, Brazil

• Led the launch of a new online content business unit, diversifying the company's model during the pandemic.• Conducted sales team training and managed client relationships, generating the firsts millions Brazilian Reais in revenue.• Played a key role in business modeling and direct client interaction, measuring and tracking project progress.• Collaborated with all company departments, including legal, product, finance, operations, and customer service.

Belo Horizonte, Minas Gerais

• Helped Sympla adapt to the pandemic by structuring a customer service model for online events and segmenting clients.• Successfully organized processes and support for 500 clients.

Belo Horizonte, Minas Gerais, Brazil

• Managed a portfolio generating over hundreds of million Brazilian Reais in annual revenue, successfully locking up 60% of it in exclusivity contracts.• Conducted in-person visits to clients in 11 Brazilian states, providing training and consulting to improve their revenue through the increase of product adoption.• Developed strong client relationships and shared market best practices with them.

Belo Horizonte, Minas Gerais, Brazil

• Led a team of Customer Success professionals, expanding the team from 4 to 10 members and enhancing support for over 2,000 clients.• Improved processes and KPIs while managing people and defining performance-based bonuses in collaboration with the sales planning team.

Belo Horizonte, Minas Gerais, Brazil

• As a Customer Success Analyst, I joined Hotmart CS's team technical support unit to assist the top 300 clients, gaining market insights and collaborating with Key Account Managers to provide technical support and consulting.• Developed and optimized processes to enhance customer support and satisfaction, including conducting nationwide client training sessions.

Belo Horizonte, Minas Gerais, Brazil

• Responsible for email-based customer support for long-tail B2B clients using the Zendesk platform.• My support primarily involved addressing inquiries related to platform configuration, tracking tools, and email marketing.• I assisted clients with account setup, product configuration, sales receipt, and the management of both national and international banking data.• During this period, I handled tens of thousands of support tickets with a high level of customer satisfaction.•… Show more • Responsible for email-based customer support for long-tail B2B clients using the Zendesk platform.• My support primarily involved addressing inquiries related to platform configuration, tracking tools, and email marketing.• I assisted clients with account setup, product configuration, sales receipt, and the management of both national and international banking data.• During this period, I handled tens of thousands of support tickets with a high level of customer satisfaction.• I collaborated with external teams, particularly development teams, to address customer issues. Show less

Belo Horizonte, Minas Gerais, Brazil

• I served as a Junior Support Analyst at Hotmart, responsible for providing email-based customer support using the Zendesk platform for B2C clients, who were the end consumers of the company.• I handled a high volume of inquiries during this period, successfully addressing various topics such as refund processing, answering questions, assisting with identifying refunds, and facilitating access to purchased courses.• Additionally, I collaborated with other departments within the… Show more • I served as a Junior Support Analyst at Hotmart, responsible for providing email-based customer support using the Zendesk platform for B2C clients, who were the end consumers of the company.• I handled a high volume of inquiries during this period, successfully addressing various topics such as refund processing, answering questions, assisting with identifying refunds, and facilitating access to purchased courses.• Additionally, I collaborated with other departments within the company, particularly during instances of system glitches or the need for financial support, ensuring a seamless customer experience.• I managed and resolved tens of thousands of support tickets during this time. Show less

Belo Horizonte, Minas Gerais, Brazil

• Worked as a Sales Intern at an international exchange agency, responsible for overseeing the client's sales journey from prospecting to closing and providing post-sales support.• Engaged in effective communication with domestic and international suppliers to ensure the success of our clients' travel experiences.

Macao, Macao Sar

• As a participant in the university's exchange program, I served as a Student Ambassador at the Office for Student's Affairs.• Actively contributed to the promotion of university sports events, facilitating community engagement and communication.• Conducted translation work from Portuguese to English for government documents, including announcements, ensuring compliance and understanding among international students.• Played a role in administrative matters related to student… Show more • As a participant in the university's exchange program, I served as a Student Ambassador at the Office for Student's Affairs.• Actively contributed to the promotion of university sports events, facilitating community engagement and communication.• Conducted translation work from Portuguese to English for government documents, including announcements, ensuring compliance and understanding among international students.• Played a role in administrative matters related to student accommodations, ensuring a smooth and comfortable housing experience for students during their university stay. Show less

Belo Horizonte, Minas Gerais, Brazil

• I worked as an intern at the Federal IRS Office, where I played a vital role in managing in-person customer service and organizing waiting queues.• I scheduled appointments for issues related to legal entities, ensuring an efficient flow of clients.• I gained in-depth knowledge of taxation rules for individuals and legal entities through case analysis and screening, directing taxpayers to the appropriate service.• I assisted with the printing of essential documentation and… Show more • I worked as an intern at the Federal IRS Office, where I played a vital role in managing in-person customer service and organizing waiting queues.• I scheduled appointments for issues related to legal entities, ensuring an efficient flow of clients.• I gained in-depth knowledge of taxation rules for individuals and legal entities through case analysis and screening, directing taxpayers to the appropriate service.• I assisted with the printing of essential documentation and provided training on the official website of the Federal Revenue, enabling taxpayers to complete some tasks from their own computers at home. Show less

Postgraduate Degree, Strategic Marketing

Bachelor'S Degree, International Relations

Bachelor'S Degree, International Relations And Affairs

International exchange program