Vitor Cavaco Email & Phone Number

Lisbon, Pt

Lisboa, Portugal

As a Sales & Business Development Director, I am responsible for leading and managing the company’s sales and business development strategies. My key responsibilities include:- Sales Strategy Development: Creating and implementing effective sales strategies to achieve and exceed revenue targets. Analyzing market trends and adjusting sales approaches as necessary.- Team Management: Supervising and motivating the sales team, providing guidance and support to ensure optimal performance. Conducting training sessions and workshops to develop team skills.- Business Opportunity Identification: Identifying and evaluating new market opportunities and strategic partnerships. Developing business plans to explore new markets and expand the customer base.- Client Relationship Management: Maintaining and strengthening relationships with existing clients, ensuring satisfaction and loyalty. Resolving issues and providing tailored solutions to meet client needs. - Performance Analysis: Monitoring and analyzing sales performance, using metrics and KPIs to assess the effectiveness of implemented strategies. Preparing detailed reports for senior management.- Interdepartmental Collaboration: Working closely with other departments, such as marketing and operations, to align sales strategies with overall company objectives.- Innovation and Continuous Improvement: Constantly seeking new ways to improve sales and business development processes. Implementing innovative technologies and tools to optimize team performance.

Lisboa, Portugal

Responsible for developing relationships and network with existing customers and prospective clients, with customer-oriented attitude. This involves researching and study different markets for business opportunities, with innovative solutions.Main responsibilities: • Managing, existing customers and prospective clients at InnoWave.• Interface between InnoWave Delivery and clients.• Ensuring alignment between business goals and budgeting.Main achievements:• Revised sector strategy, value proposition, and marketing strategy, resulting in > €4M P&L.• Implemented a data-driven risk management approach, leading to a remarkable 25% year-on-year growth.• Conducted a comprehensive market analysis, identifying 10+ untapped growth opportunities.• Developed intensive, business strategies, short-term goals, and long-term objectives, with 500 consultants.• Initiated more than 3 strategic partnerships, more relevant (Outsystems, AWS, Salesforce) to capitalize growth prospects.• Orchestrated regular client feedback sessions, improving CSS (customer satisfaction survey) by 5% on a regular basis.• Decreased customer churn by 25% and increase 20% in client referrals.• Increased consistent >20% in sales revenue p/a via result-oriented activities with effective leadership.• Directed the engagement team in designing and implementing services offerings in IT domains (3+ strategic offers).Relevant skills: • Commercial • Designing and Selling Business Solutions)• Communication Skills• IT Project Portfolio Management• IT Strategy• IT Governance• IT Management (ITIL)• Performance management

Lisboa, Portugal

Quality Assurance (QA) managerAt InnoWave, we provide with Quality Assurance (QA) a planned and systematic model of activities essential to give satisfactory assurance that a product adjusts to prerequisites amid software improvement.We incorporate the complete software development life cycle, and the purpose is to make sure that the development and support processes are refined continuously to generate products which satisfy specs.As QA senior manager, Vitor oversees the efficient completion of QA projects, set schedules, assess risks, review the work of each team member. Attention to detail and time management skills, help ensure the success of each project.Main responsibilities: Managing, controlling and monitoring FSI clients at the SBUInterface between Solution Providers and QA clientsEnsuring alignment between regional strategy and business goals and budgetingManaging national & international projectsProspecting, negotiation with clients, creating new opportunities within themMain achievements:• Revised QA strategy approach, value proposition, and marketing strategy• Developed intensive, business strategies, short-term goals, and long-term objectives, with consultants nearshore and offshore.• Initiated more than 3 strategic partnerships with Tricentis.• Orchestrated regular client feedback sessions, improving CSS (customer satisfaction survey) by 10% in 2022.• Decreased customer churn by 25% and increase 20% in client referrals.• Increased consistent >20% in sales revenue p/a via result-oriented activities with effective leadership.Relevant skills: • Management of complex and multinational environments• Commercial Skills (Designing and Selling Business Solutions)• Communication Skills• IT Project Portfolio Management• IT Strategy• IT Governance• IT Management (ITIL)• Performance management • People management & motivation

Lisboa, Portugal

Business analyst (BA) at EDPAs business analyst (BA) at EDP, had the opportunity to work at FUNCIONA project, analyzing and provide deep knowledge about: • Assistance and home repair services. • Network partnershipsHelped in guiding the FUNCIONA project in improving processes, products, services, and software through data analysis.Main responsibilities: • Overseas processes and systems for FUNCIONA.• Assessing the business model.• Integration with technology (OUTSYSTEMS, SAP and Salesforce).• Helping QA team in test cases analysis.• Provide fundamental data for continuous improvement.

Lisboa E Região, Portugal

At staff.FOR.you, as General Manager and entrepreneur, developed from scratch a wide range of services related to multimedia support products, both at ONLINE and OFFLINE levels. Defined a business vision capable of developing the organization. Creative thinking and problem solver allowed the company to thrive in a difficult competitive environment.Main responsibilities: • Business and product portfolio analysis.• Digital marketing an SEO strategys.• Sales incentive, with sales teams (internal team and business partners).• Led the improvement of the sales team's performance management process, including the orchestration of performance analyzes and the implementation of metrics and analyzes.• Change management.• Jobs satisfaction, recognizing achievements, facilitating employee resources, promoting harmony and social connections.• Encouraged open communication, safeguarding the company's values.Main achievements:• Directed a successful printing start-up in Portugal, growing from €0 to €2M EUR per year.• Expanded company capabilities to 12 online services, through state-of-the-art CRM system and online marketing.• Identified growth opportunities and stayed ahead of the competition through 5+ strategic business partnerships abroad, resulting in a 15% boost in revenue, achieved a notable 52% increase in engagement.• Led efforts to tap into 2 new markets (merchandising, print on demand), capitalizing opportunities and revenue streams.• Optimized sales processes and empowered data-driven sales forecasting, leading to a 50% reduction in administrative workload.• Business experience, in Asian and European markets, with suppliers and customers.• Technological knowledge and exceptionally comfortable with management software tools.Relevant skills: • Commercial & Communication Skills• Product Portfolio Management• Strategy & general governance• Sales teams performance management • People management & motivation

Commercial Director of AXAResponsible for the development of insurance products with the objective of significantly increasing the client portfolio and increasing sales.The main customers were financial companies (insurance companies and banks), automobile companies and B2C consumer companies.Developed a deep understanding of the industry, defined, and executed a channel strategy to meet or exceed the budget.Together with the CEO, he conducted all the company's commercial initiatives, with the responsibilities of:• Supervised implementation and control plans for marketing & sales activities for the sales team of 5 commercials, with the introduction of data-driven performance metrics KPIs, OKRs, with 30% reduction in customer acquisition costs.• Implemented weekly performance tracking systems, leading to a 15% increase in monthly sales on a consolidated market.• Monitored the insurance market's evolution to create hundreds of opportunities per year.• Proposed system evaluation with 10 golden rules, to ensure compliance with sales, market share, profitability, targets.• Business & Product portfolio analysis • Analyzed the evolution of insurance market and promoted the adaptation of the strategy to detect needs and opportunities and proposed measures that contribute to the compliance with sales targets, market share, profitability, notoriety, and services level.• Lead the identification of new business opportunities.• Leadership and Coached of the sales team to guarantee the maximization of results and ensure that the organization's policies and values are adhered to by the entire team.• Continuously monitor the evolution of sales and other critical indicators for the business.Relevant skills: • Commercial & Communication Skills• Product Portfolio Management• Strategy & general governance• Sales teams performance management • People management & motivation

Managed IT portfolio and overseeing the migration from MAINFRAME to distributed technologies (12+) different systems (core and support systems).• Established vendor relationships and negotiate IT service contracts for legacy systems (thousands of euros in technology and consultancy).• Monitored IT compliance and security across business units, developing IT standards, procedures, and security frameworks, throughout development of integrated IT systems, 30+ different systems.• Cultivated a supportive environment for more than 20 persons, for the IT Team.• Evaluated 15+ strategies to save $150k per year in fixed costs, saving 100+ hours per week and increasing efficiency by 30%.• Consolidated the annual IT budget aligned with organizational strategic plans, with a 12% of budget allocation reduction per year, within agreed architecture constraints, ensuring cost-effectiveness, scheduling, and risk management.• Lunched the initiative to migrate, from an ancient telephone system based on Automatic Call Distributors (ACD) to a call center software with IVR, voice recorder and voice call distribution based on business rules.• Led and coordinated a business continuity initiative, in case of vital system failure or lack of resources due to disasters and natural causes.• Supported the Board, to manager Risks & Opportunities during the development, integration of IT system, including those flown down to subcontractors and partners.• Evaluated system requirements and established the feasibility and design approach within area of expertise.Relevant skills: • Management of complex and multinational environments• IT Project Portfolio Management• IT Strategy• IT Governance• IT Management (ITIL)• Performance management • People management & motivation

As a Navy Officer, oversaw several units and developed skills and experience in IT. Combined IT skills (best student course), with high professional ethics (honorable mentions and merit awards, both military and professional) and interpersonal leadership, maintaining high standards of competence and responsibility.Strong leadership skills demonstrated with the development of high-level interpersonal conflict resolution skills. Developed technological knowledge in software and hardware tools, as Project Manager, both in the development of weapons systems at THALES / EDISOFT for the Portuguese Navy and in the monitoring and implementation of naval simulation systems.• Was at the heart of the innovations, regarding information systems, to architect solutions, that delivered operational advantage (6+ navy core systems).• Ensured that the engineering activities were managed, within constraints, through the lifecycle of the projects from detailed requirement generation, development, integration to verification and validation of operational requisites.• Directed overall technical and engineering team, to deliver the engineering solution - time, cost, and quality, managing design decisions and resolution of conflicts.• Ensured that the design and technical certification were planned, coordinated, complete, and coherent.• Led and coordinated teams of 20 professionals, ensuring 24/7 availability of the CITAN (Integrated Naval Training Facility Centre), including operations, system administration, network, security, user support of the IT Naval exercises.• Managed projects affecting critical weapons systems, hundreds of people involved (political power, technology partners, development, acceptance, and end-users).• Established Service Level Agreements (SLA) and addressed and identifying areas of improvement, for more than 100 systems.

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