- Supervised a cross-functional team of 15 analysts, ranging from entry-level to senior analysts, aiming to give personalized technical support (750 calls/day), collaborating with business development and operational excellence, building trustful relationships with clients from all over the country;- Redesigned the onboarding process for the Operations team, impacting 200 new analysts monthly, making sure they got an introduction to the full spectrum of Stone’s culture and knowledge of internal protocols and systems, both taught by selected senior team leaders analysts;- Recognized by the CEO of Stone and the Operation’s Team for outstanding performance at the prospection of Stone’s new insurance product 4 consecutive months; Trained 110 operational leaders on how to create a goal-oriented team, aiming toward a more considerable commitment and comprehension of the matter;- Created a new method to keep track of detailed individual and general analyst’s achievements, increasing efficiency (15 evaluations/day) while spending less time filling the 360-degree feedback;- Trained 110 operational leaders on introducing the new strategy into the preexistent leadership routine;- Acquisition and data analysis focusing on the optimization of streams and processes within the Company;- Recruitment and selection, interviewing potential agents to work in the Customer Success sector.Platforms: Zendesk, Salesforce (CRM) e Kenoby.

- Responded to 900+ customers monthly, by personally answering questions about the system and products using a multi-channel platform; - Developed a simple-to-use document with conversational guidelines and templates for internal records for all the departments, optimizing the searching process and reducing the overall time spent in the process;- Selected by the People’s Team - due to consistent outstanding performance throughout 6 months - to be responsible for 14-person team quality and satisfactory performance evaluations monthly, aiming to increase general customers' experience; Developed personalized strategies for the team’s general improvement.

- Support for international customers to enjoy the city and visit all tourist attractions;- Make reservations, scripts, walking tours and photoshoots;- An interior design project was developed for each apartment,  as well as welcoming gifts upon arrival;- Client orientation about the surroundings, restaurants, transport around the city.and cultural activities.

Responsável por auxiliar os professores nas atividades de aula e visitas de campo, além de instruir os alunos, ajudando-os e supervisionando seus projetos através de referências práticas e teóricas.

Auxílio a arquiteta em projetos residenciais, comerciais e de interiores, gerenciando obras e clientes.

Responsável por oferecer serviço de excelência em entretenimento aos visitantes, interpretando personagens e interagindo com os guests nos parques, trabalhando a resiliência enquanto criava memórias inesquecíveis para famílias de todo o mundo.

Vendedor no shopping Rio Sul, onde buscava atender os clientes, brasileiros e estrangeiros, com a maior qualidade e eficiência, muitas vezes com até 5 clientes ao mesmo tempo, sempre identificando argumentos favoráveis à loja, sem comprometer minha índole, ou o desejo do cliente.

Responsável por auxiliar os professores nas atividades, aulas extras e ao ar livre, instruindo os alunos e apresentando-lhes conhecimentos de arquitetura e história do Rio de Janeiro, orientando-os por toda a cidade, ajudando-os e supervisionando seus projetos.