Overseeing all aspects of the billing, cash application and deductions processes. Identification of the rootscauses for billing errors and work with the respective departments to resolve the issues on a continuousimprovement mindset. Ensure the full knowledge of the operation process prior to invoicing in order to have full order to cash process adapted to the company needs.Ensure full back up on all processes and be capable of fully training new people on the team.Produce several reports to help the management with the decision-making.Gave backup to the company regarding to the implementation of the automatic cash-application program.

Maintained the corporate credit policy in line with the administration guidelines. Managed relationships with credit insurance providers, lawyers and the sales department. Monitored the credit granted and credit updating process. Personally visited the largest customers to establish business relations. Monitored periodic credit reviews. Developed and monitored payment plans.Management related functions:Maintained a department organizational structure adequate to meet all goals and objectives. Measureddepartment performance with appropriate metrics (Overdue, aging and DSO). Provided for ongoing training of the credit staff.Monitored company cash flow, treasury budget, account payables team and the corporate financing program.

Accounts Receivables Team coordination - Off Trade and Cash and Carry’s channels. Monitored and reported receivables, invoices divergences with customers, managed the factoring process, monitored KPI’s (Overdue, aging & DSO), Off-invoice discounts, financial discounts and bad debts.Managed the relationships with the credit control manager, treasury department and sales department.Monitored the order to cash process, ensuring continuous process improvements.

Within the financial shared service integration of Central de Cervejas in the Heineken Group, I gave full support to the receiving team of HGSS (Heineken Global Shared Services).Perform “As Is” analysis of the Order to cash process, design the process flow for all the activities and collect software specifications (SAP, collections software, and customer’s portals). Analyzing and proceed to the process changes in order to transfer the activities, specific FTE analysis and maintained activities at Central de Cervejas.Training HGSS employees on the Order to Cash process and manage “on the job” training phase. Training Central de Cervejas employees on the changes in the process (new ways of working training). Performance analysis and monitoring all activities during ramp up and coordinate corrective actions.

Order to Cash process – Orders, expedition, invoicing and aging. Stock management (IMS/Internal Sales variances)Sales Forecast – analysis of actual sales versus forecast.Monthly and year end Reporting – P&L and balance sheet report.Special projects:SAP Implementation – International project for the customization of the ERP worldwide.Gave full support project manager on the process flow design of the Order to cash process and databaseadaptation.