Systems Analysis | Oracle Service Cloud
Experience at InfinitySys | Delivering Advanced CRM SolutionsDuring my time at InfinitySys, I was part of the support team, handling key clients such as FedEx, Martins, and Decathlon. I worked across various areas, focusing on configurations and customizations using PHP for the back-end and JavaScript for the front-end. My responsibilities included API integrations and screen customizations utilizing HTML, CSS, and other visual frameworks.I also worked on projects with companies like Ailos and Via Varejo (Grupo Casas Bahia), with significant experience at Via Varejo, where I spent a year on the Processes team. I contributed to CRM architecture, optimizing processes, mitigating errors, and implementing automation and customer service robotics.Additionally, I played a key role in projects for Petz and Decathlon. At Petz, I developed front-end and back-end solutions for customer service forms and integrated them with Oracle RightNow CRM. At Decathlon, I created the Seller Portal, integrating RightNow with third-party vendors, enabling order tracking and CRM integrations.My experiences were primarily focused on Oracle RightNow CRM, with additional exposure to Oracle Integration Cloud (OIC), deepening my understanding of CRM integration with third-party systems and API functionalities.
