Siebel Administration and Technical SupportHigh experience in:Implementation of Siebel environments: architecture all-in-alone and distributed servers;Sizing of a Siebel environments: number of servers, division of components groups per servers, components active in each server;Siebel Troubleshooting: Read Siebel component Logs, Client Side Logging, SARM files and mapping log entries to Siebel Tools objects;Siebel Database Performance analysis: Heavy SQL Queries, execution plans, Oracle Performance Views;Siebel Patchset Installation: packages creation and patch installation;Configuration and monitoring Siebel integration: EIM, Webservices, EAI and CTI;Consolidated skills on:Siebel Architecture: Siebel Web Server, Gateway Server, Application Servers;Siebel Components: configuration, sizing and enables components;Siebel Database: Performance Analisis, Tunning and Optimizing SQL Queries;Perfomance Analisis of Siebel Components: Workflows Processors, Audit and Monitor Policies, Email Response, CTI integrationImpact analysis of a new business requirement to Siebel environment;Development of dashboards and alarmist console to present all layers of Siebel Environment: Database, web layer and application layer with critical points to business;Development of applications to get key indicators of Siebel environment and to automate team activites : VB.NET, C#, PL/SQL and batch-scripts;Most Important Projects:Siebel Database upgrade 11.2.0.3 (and after to 11.2.0.4)CRM Unified: Inclusion of business requirements and data migration from different CRM applications to only oneMigration of CTI Solution (to Genesys)Siebel Upgrade: Siebel 8.0.0.13 to Siebel 8.1.1.11Siebel Servers Operating System upgrade: Windows 2003 server to Windows 2012Siebel Upgrade: Siebel 8.1.1.11 to Siebel IP2015Enable of OpenUI modeVirtualization of all Siebel ServersOn all of these projects, was involved on load tests team, focused in Siebel performance analysis