Vitor Anselmo Email & Phone Number

Siebel Administration and Technical SupportHigh experience in:Implementation of Siebel environments: architecture all-in-alone and distributed servers;Sizing of a Siebel environments: number of servers, division of components groups per servers, components active in each server;Siebel Troubleshooting: Read Siebel component Logs, Client Side Logging, SARM files and mapping log entries to Siebel Tools objects;Siebel Database Performance analysis: Heavy SQL Queries, execution plans, Oracle Performance Views;Siebel Patchset Installation: packages creation and patch installation;Configuration and monitoring Siebel integration: EIM, Webservices, EAI and CTI;Consolidated skills on:Siebel Architecture: Siebel Web Server, Gateway Server, Application Servers;Siebel Components: configuration, sizing and enables components;Siebel Database: Performance Analisis, Tunning and Optimizing SQL Queries;Perfomance Analisis of Siebel Components: Workflows Processors, Audit and Monitor Policies, Email Response, CTI integrationImpact analysis of a new business requirement to Siebel environment;Development of dashboards and alarmist console to present all layers of Siebel Environment: Database, web layer and application layer with critical points to business;Development of applications to get key indicators of Siebel environment and to automate team activites : VB.NET, C#, PL/SQL and batch-scripts;Most Important Projects:Siebel Database upgrade 11.2.0.3 (and after to 11.2.0.4)CRM Unified: Inclusion of business requirements and data migration from different CRM applications to only oneMigration of CTI Solution (to Genesys)Siebel Upgrade: Siebel 8.0.0.13 to Siebel 8.1.1.11Siebel Servers Operating System upgrade: Windows 2003 server to Windows 2012Siebel Upgrade: Siebel 8.1.1.11 to Siebel IP2015Enable of OpenUI modeVirtualization of all Siebel ServersOn all of these projects, was involved on load tests team, focused in Siebel performance analysis

Listed skills include Siebel, Pl/Sql, Integration, Oracle, and 7 others.