Vitória Borba Email & Phone Number

Porto Alegre, Rs, Br

Porto Alegre, Rs, Br

Chicago, Illinois, United States

• Led sprints using SCRUM and Kanban, organizing tasks and ensuring project timelines were met while collaborating with full-stack developers across different countries.• Prioritized and refined the product backlog to ensure alignment with company goals and client needs.• Streamlined workflows to reduce delivery times and costs, optimizing the logistics process.• Managed the inventory and logistics of LED boards shipped to the UK, Middle East, Canada, USA, and other countries, ensuring efficient delivery.• Conducted rigorous product testing across firmware and software, documenting results to streamline developer workflows and resolve issues efficiently.• Negotiated shipping quotes with international logistics providers, securing cost-effective solutions for global distribution.• Created and maintained clear documentation for product use, technical specifications, and troubleshooting guides.• Utilized data-driven insights to refine processes and improve the customer experience.• Partnered with marketing, sales, designers, and operations teams to ensure smooth product delivery and customer onboarding.• Served as the key point of contact for stakeholders

Chicago, Illinois, United States

• Successfully delivered 10+ applications and iframes by managing cross-functional teams, multitasking, and ensuring stakeholder alignment in high-pressure environments.• Collaborated extensively with designers to align projects with client brand guidelines, incorporating feedback to ensure a consistent and high-quality user experience.• Served as the primary point of contact for high-profile real estate clients, managing expectations and maintaining open communication throughout the project lifecycle.• Maintained project control by using strong analytical and organizational skills, ensuring milestones were met and quality standards upheld.• Managed multiple projects simultaneously, prioritizing tasks based on project significance.• Monitored and adjusted project scope, budgets, timelines, and processes, ensuring clear communication with stakeholders regarding changes.• Built and maintained strong client relationships, ensuring satisfaction and project success.• Anticipated issues and proactively developed solutions to address potential obstacles.

• Consistently achieved KPIs established in collaboration with strategic partners.• Focused on partner relationship management and support to ensure alignment and success.• Developed and executed comprehensive plans to maximize partner-driven sales opportunities.• Refined strategies to expand market reach and accelerate market penetration through strategic partners.• Collaborated with product and tech teams to increase the number of active users.• Led monthly business reviews with strategic partners to ensure productivity and drive KPIs; educated and mobilized internal stakeholders to promote company goals.• Conducted market research to benchmark performance against competitors in the same segment.• Assisted in planning the go-to-market strategy for new integrated platforms.• Supported the development of revenue share contracts.

• Led monthly performance reporting for integrated platforms.• Facilitated onboarding meetings for new commercial and technological partnerships.• Contributed to drafting contracts and defining revenue share goals.• Designed and executed strategies to maximize partner-driven sales opportunities.• Documented daily team processes, identifying areas for improvement.• Created and managed centralized spreadsheets for technical information on integrated platforms.• Conducted weekly business reviews with strategic partners to ensure alignment and drive results.

• Built and maintained relationships with commercial partners and influencers, driving strategic collaboration.• Onboarded new partner agencies, ensuring smooth integration into the partnership ecosystem.• Conducted regular meetings with influencers to strategize campaigns and review performance insights.• Performed market research to identify growth opportunities and trends within the partnership ecosystem.• Streamlined operational processes by organizing and maintaining key data for efficiency.

Pelotas, Rio Grande Do Sul, Brasil

• Provided user support via email and WhatsApp.• Handled critical customer cases through telephone communication.• Managed compensation claims for cargo damage, loss, and theft.• Resolved tax-related issues by coordinating with SEFAZ.• Collaborated with carriers via Portal, telephone, and email to ensure smooth logistics operations.

Pelotas, Rio Grande Do Sul, Brasil

• Provided user support via email and WhatsApp.• Resolved critical customer cases through telephone communication.• Managed compensation claims for cargo damage, loss, and theft.• Verified tax compliance issues with SEFAZ.• Coordinated with carriers via Portal, telephone, and email to streamline logistics.