• Execution of manual tests to ensure the functionality and quality of the systems developed by the company.• Conducting regression tests before the release of new versions, ensuring that code changes do not affect existing functionalities.• Performing smoke tests in the production environment to validate key workflows and identify potential critical issues immediately after deployment.• Documentation of evidence, reporting of defects, and follow-up on fixes with the development team.• Planning, execution, and validation of integration tests between the company's system and third-party systems, ensuring interoperability, data consistency, and compliance with the agreed technical and functional requirements.

• Testing software applications, identifying and documenting defects, and working closely with development teams to resolve issues.• Create and execute test plans to ensure comprehensive test coverage.• Collaborate with multidisciplinary teams to develop and monitor quality goals.• Participate in the release management process, including regression tests, helping ensure a successful product launch.

• Analyze, classify, and track incidents/requests in JIRA.• Generate support indicators.• Plan, write, and execute test cases.• Perform manual, exploratory, and regression testing.• Monitor defects identified in the test flow.

• Analyze, classify, and track incidents/requests according to the SLA using the JIRA tool.• Provide remote support using Anydesk and TeamViewer for the Financial module.• Execute system functionalities to reproduce incidents reported by clients, facilitating identification and correction by the development team.• Create queries to assist in the analysis and investigation of incidents in the ORACLE database.• Document evidence through video recordings and/or screenshots with process descriptions.• Conduct version and hotfix validation through exploratory testing.• Develop an FAQ for the Financial module, published on the corporate portal and accessible to clients.• Send .jar files with corrections for high/critical incidents to clients, following the company’s support policy.

• Handling Calls from URA Overflow• Supporting Internal Clients• Calling Detractor Clients• Handling Client Requests

• Assisting Uber Drivers• Monitoring and Resolving Service Metrics.