Vitória Cruz M Fatheazam Email & Phone Number

Vancouver, British Columbia, Canada

West Vancouver, British Columbia, Canada

- Train team members on customer service best practices, product knowledge, and relevant tools to enhance their skills and performance.- Process sales transactions efficiently using the POS system, handling cash and credit cards in compliance with company policies and security protocols.- Resolve customer issues and conflicts, utilizing strong interpersonal skills to de-escalate situations and maintain customer satisfaction.- Provide assistance with gift card activations, loyalty program enrollment, and other customer engagement initiatives to drive sales, reach daily goals and enhance customer loyalty.

Maringá

- Elaborated media kits for clients and event participations;- Supervised the implementation of brand parameters and design materials used by more than 400 clients, distributed in 7 countries in Latin America;- Participated in the overall branding of the company and new products.- Developed a communication plan on par with the roadmap of individual products developed by the company.

Brasília

- Consulted with layout and printing team to establish the overall look, graphic elements and content of communications materials in order to meet their needs.- Developed book covers, flyers, social media posts and official promotional materials for the Ecumenical Fraternity Campaign distributed throughout the national territory.- Oversaw other graphic designers or graphic arts technicians.

Maringá, Brazil

- Created content and managed profiles on Instagram and Facebook;- Planned and carried out walks with dogs individually or in a pack in the city of Maringá;- Responsible for financial management of the company, ensuring the distribution of resources, budgeting, and acquisition of new work equipment.

Maringá E Região, Brasil

-Managed the company's social media channels, creating posts and engaging with the audience;- Employed strategies to increase follower interactions, and collaborated with other departments to manage reputation and coordinate actions

Maringá

- Created banners and flyers, as well as assist the main graphic designers in the creation of logos and brand manuals, using Adobe Illustrator and Photoshop

Maringá E Região, Brasil

- Developed materials for the institution's press office: advertising materials and events open to the community such as banners, folders and posters, applying them in different online and offline channels

Maringá E Região, Brasil

- Worked with customer service for 1 year performing functions related to purchasing support as well as analysis, processing and confirmation of transactions.- Operated as a Social Media for 2 (two) years, creating graphic materials and copies, in addition to evaluating the public's receptivity to the contents of the official profiles, aiming at increasing the company's visibility in the market.

Production For Animation And Vfx

Bacharel, Comunicação E Multimeios