Vitória Santos

Vitória Santos Email and Phone Number

Analista de gestão de relacionamento com o cliente @ Randoncorp
Porto Alegre, RS, BR
Vitória Santos's Location
Porto Alegre, Rio Grande do Sul, Brazil, Brazil
Vitória Santos's Contact Details

Vitória Santos work email

Vitória Santos personal email

n/a
About Vitória Santos

With MBA in Digital Business by USP and Business Degree at UFRGS, has 9 years of experience in Project Management, focused at strategic planning, business data analysis and operational team indicators. Has contributed to more than 20 projects, collaborating with renowned international clients such as Caixa Bank, Atlético de Madrid and STIHL. Significant involvement in developing business strategies with senior management to improve ROI and automate workflows. Proven proficiency in improving data visualization across human resources, finance, sales, and operations teams.Skills:Strategic Planning | Corporate Governance | Business Analysis | Workflow redesignProblem Solving | Project Management | Cross-Functional LeadershipHigh Level Multilingual Communication: English (Advanced) | French (Advanced) | Spanish (Advanced) | German (Basic)Data Analysis | Excel (full professional) | Power BI | Dashboards creation and analysisSlack | Jira | Notion.So | Office 365 | MS Project | SAP

Vitória Santos's Current Company Details
Randoncorp

Randoncorp

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Analista de gestão de relacionamento com o cliente
Porto Alegre, RS, BR
Website:
randoncorp.com
Employees:
4050
Vitória Santos Work Experience Details
  • Randoncorp
    Analista De Gestão De Relacionamento Com O Cliente
    Randoncorp
    Porto Alegre, Rs, Br
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  • Randoncorp
    Customer Relationship Management Analyst
    Randoncorp Jun 2024 - Present
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  • 4All
    Project Manager
    4All Jan 2024 - Jun 2024
    Porto Alegre
    - Coordinated efforts of diverse teams to achieve different projects milestones, resulting in a reduction in delivery time and a significant increase in budget efficiency.- Formulated thorough project plans, defined clear goals and timelines, and tracked progress using detailed dashboards.- Recognized and evaluated potential project risks, implementing comprehensive mitigation strategies that led to a decrease in project delays and significantly enhanced project stability, ensuring seamless project execution and delivery.
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  • 4All
    International Business Analyst
    4All Jun 2023 - Jan 2024
    Madri, Comunidade De Madrid, Espanha
    - Crafted comprehensive business plan by analyzing key metrics in operations, technology, sales, and management; devised strategies that boosted operational efficiency.- Analyzed and synthesized large datasets from different areas to deliver actionable insights; guided strategic decisions that led to a increase in operational efficiency.- Transformed 5+ operational and tactical processes by pinpointing inefficiencies and deploying lean methodologies, leading to a increase in productivity.- Led the company's expansion into Spain, managing compliance and regulatory requirements;successfully established operations within 6 months, contributing to a 50% increase in international revenue within the first year.
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  • 4All - Hub De Tecnologia
    Strategic Planning Analyst
    4All - Hub De Tecnologia Mar 2022 - Jun 2023
    Porto Alegre, Rio Grande Do Sul, Brasil
    - Collaborated in interdisciplinary projects, focusing on solving high-impact challenges to reinforce the strategies of the 9 startups within the Grupo Four.- Created detailed data visualizations and storytelling presentations for senior management, leveraging planning, finance, and HR metrics; drove a 30% increase in strategic decision-making effectiveness.- Managed Growth Stage logistics at South Summit Brazil (2022-2024), coordinating 100+ sessions and 500+ speakers, enhancing speaker preparedness and session flow, resulting in a boost in positive attendee feedback.
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  • 4All - Hub De Tecnologia
    Hr Analyst
    4All - Hub De Tecnologia Jul 2021 - Mar 2022
    - Focus on Organizational Development and Compensation & Performance areas.- Directed comprehensive performance evaluation projects (over 200+ professionals from 5 startups rated within 2 months), executed financial impact studies to optimize budget allocation, and managed a partnership program.- Developed and maintained real-time dashboards to monitor area performance metrics, resulting in a 70% improvement in project timelines and resource allocation accuracy.
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  • Fundo Amanhã
    Projects Leader
    Fundo Amanhã Jun 2021 - Aug 2023
    Fundo Amanhã is a perpetual endowment fund, led by graduates of the School of Administration at UFRGS, whose main objective is to support the development of the University community (students, alumni, professors, technicians and representative entities) through investment in impact programs and projects aimed at maintaining excellence in teaching, research and extension to future generations.
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  • 4Cinco
    Management Trainee
    4Cinco Mar 2021 - Jul 2021
    Porto Alegre, Brazil
    - Executed strategic projects targeting people and sales structures, financial monitoring, and brandpositioning, achieving an improvement in employee productivity in 5 different companies.- Business indicators implementation and monitoring.
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  • Stihl Ferramentas Motorizadas Ltda
    Training & Development Intern
    Stihl Ferramentas Motorizadas Ltda Jun 2019 - Mar 2021
    São Leopoldo
    - Lead the implementation of a Learning Machine System platform (LMS) with 20+ training contentco-created by company employees, reaching 2000 learners in 6 months.- Management of the Global Mobility Program in conjunction with the headquarters, ensuring anexcellent expatriation experience for 10 employees and their families. Participation in GERGS (RioGrande do Sul Expatriation Group).- Coordinated 50+ training sessions, managing logistics and participant communication, leading to an improvement in overall program efficiency and a 15% boost in participant satisfaction scores.
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  • Federal University Of Rio Grande Do Sul
    Extension Scholarship Student
    Federal University Of Rio Grande Do Sul Feb 2018 - Sep 2018
    Porto Alegre, Brazil
    • Volunteer at the "Labor Clinics" extension project, with the main objective to debate with public employees the reality of their work, regarding books and articles readings.
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  • Caea Ufrgs
    Vice-President
    Caea Ufrgs Jan 2018 - Sep 2018
    Porto Alegre, Brazil
    • Co-lead the entity and directors; • Ensure a cohesive and productive work environment; • Promote the purpose, vision and objetctives of the Students Union; • Represent students affairs at key meetings with the Dean, Professors and external stakeholders.
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  • Caea Ufrgs
    Hr Director
    Caea Ufrgs Jan 2017 - Jan 2018
    Porto Alegre, Brazil
    • Play a leadership role and manage a team of 4 people; • Coordinate and implement recruitment, training and integration initiatives; • Responsible for tracking team leaders; • Responsible for designing strategic Agendas and executing training.
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  • Caea Ufrgs
    Hr Team Member
    Caea Ufrgs Aug 2015 - Dec 2016
    Porto Alegre, Brazil
    • Responsible for supporting the area projects, as recruitment process, integrations, trainings and its logistics; • Encourage members to participate and get involve in all Student Union Events;• Organization events co-creation.
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  • Me Salva!
    Customer Success Intern
    Me Salva! Aug 2017 - Jun 2018
    Porto Alegre, Brazil
    - Realizou suporte ao cliente, garantindo uma experiência personalizada para mais de 300 clientes, melhorando o uso da plataforma.- Negociou com os clientes de acordo com a política de cancelamento da empresa.- Executou o processo de ASO (Otimização da App Store), respondendo aos comentários dos usuários conforme as regras de SEO, aumentando em 20% a avaliação do aplicativo na App Store e Play Store.
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  • Federal University Of Rio Grande Do Sul
    Scientific Initiation Scholarship Student
    Federal University Of Rio Grande Do Sul Aug 2016 - Aug 2017
    Porto Alegre, Brazil
    • Participation in studying and researching groups and congresses;• Made a research about the supposed Brazilian medium class, based in the "Sociologia dos Países Subdesenvolvidos" book, written by Alvaro Vieira Pinto.
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Vitória Santos Skills

Atendimento Ao Cliente Pesquisa

Vitória Santos Education Details

Frequently Asked Questions about Vitória Santos

What company does Vitória Santos work for?

Vitória Santos works for Randoncorp

What is Vitória Santos's role at the current company?

Vitória Santos's current role is Analista de gestão de relacionamento com o cliente.

What is Vitória Santos's email address?

Vitória Santos's email address is vi****@****.com.br

What schools did Vitória Santos attend?

Vitória Santos attended Mba Usp/esalq, Federal University Of Rio Grande Do Sul, University Of Minho.

What skills is Vitória Santos known for?

Vitória Santos has skills like Atendimento Ao Cliente, Pesquisa.

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