Vítor Machado Email & Phone Number

Porto District, Portugal

Braga, Portugal

Strategic planning for the purchasing department of 3 group companies (MW; TLCI; MMCI). Development and monitoring of the entire end-to-end process (sourcing, negotiation, purchase orders, invoice approval);- Definition of processes and procedures;- Purchasing analysis- Optimisation of strategic supplier base;- Contract negotiation;- Supplier performance; monitoring and evaluation;- Development of new service solutions- Development of the B2C in Amazon web service

Defined the service strategy and roadmap for the company's services in line with the strategic plan.Customer Experience Driven - Implemented a new service model that increased VoC (Voice of Customer) satisfaction to 9.1.Service Repair won the Five Star Award (Prémio cinco Estrelas - 2020). This means that the service has been tested, evaluated and found to be exceptional by consumers.Leading the commercial launch of refurbished equipment. A new strategy for refurbished equipment has increased sales by around 28% in value terms.Redefining the inventory management model reduced inventory costs by around 36% while maintaining and improving service levels.Strong execution capabilities. Optimised supply chain operations resulted in overall cost savings of up to 19%.Developed management dashboard, critical thinking and data analysis skills.

Porto Area, Portugal

Responsible for after-sales service for mobile and fixed products. Managed three technical centres, all operations and logistics to provide the service, with a capillarity of 80 stores. Based on continuous improvement and Kaizen tools. Developed a new career plan and incentives. Managed a customer care call centre line and technical support. Service level agreement and negotiation with partners.Implement a new value proposition for corporate customers.

Porto Area, Portugal

Responsible for sourcing and purchasing for the wireless category. Annual volume deal of around €15m/year. Increased marketing revenue by 23%. Leading the negotiation, purchase and certification of WOW branded products. Strategic sourcing. Sourcing of technology solutions, driving new partnerships, with multiple product launches.Supplier relationship management.Contract negotiation

Porto Area, Portugal

Strategic sourcing. Negotiation. Procurement of new products and/or services, looking closely at the concept of the Internet of everything with convergence devices.New product and proposition development/take to market. Risk management.Skillfully managed a cross-functional multi-disciplinary team including technical, usability and product management.

Porto Area, Portugal

Key objectives and responsibilities:Coordinate development and customisation processes. Creation of variant proposals for new models and the ongoing modification of the maintenance variants;Implementing process improvements, directing and scheduling software and testing activities whilst identifying short and long term objectives;Coordinate project activities and milestones within international teams;Supported the development of multimedia user experiences for mobile phones;Managing Optimus projects (variants) as a partnership of global initiatives (Orange Group).

Porto Area, Portugal

Certification of Mobile devices.Management information for intranet and internet about mobile devices.

Porto Area, Portugal

Develop services and projects for Optimus's Centros de Instação Certificados.

Porto Area, Portugal

Implement new service CIC in Optimus. Training.Quality programme

Excutive Program, Business Management

Theoretical and practical knowledge in critical areas for individual performance and for business competitiveness.

Postgraduate Degree In Logistic And Supply Chain Management

Approved with Distinction by ISCTE Eecutive Education

Advanced Studies (2Nd Cycle), Services Engineering And Management

Today, the service sector represents more than 70% of production and employment in the most developed world economies, and its relevance.

Graduation Degree, Business Management