Vitor Oliveira Ozaki Email & Phone Number

Uberlândia, Mg, Br

Uberlândia, Minas Gerais, Brasil

• Operando com o suporte telefônico e canais de atendimentos através de canais eletrônicos pelas plataformas da ASC;• Prestando orientação aos clientes sobre itens da plataforma comercializada e orientações sobre como operar os recursos disponíveis;• Monitorar e manter os servidores das aplicações bem como a infraestrutura interna;• Realizar análise e diagnostico de falhas sistêmicas;• Análise de logs e erros;• Aplicações de correções;• Manutenção da infraestrutura da empresa.

Uberlândia, Minas Gerais, Brazil

● Realizando automatização e administração dos processos de T.I e infraestrutura das soluções usadas nos mais diversos ambientes corporativos.● Monitoramento da agenda dos analistas, de acordo com as demandas.● Instalações e atualização de softwares, efetuando o monitorando backups, servidores, desktops,antivírus e e-mails, prevenindo caos ao cliente.● Registrando todo o processo para que os colegas de trabalho também tenha acessos disponíveis de um novo cliente.● Analisando os chamados recebidos, entendendo o grau de urgência, priorizando e atuando conformecriticidade.

Ireland

-Studying English and learning about new cultures, while working in Customer Service and General Assistance roles in the healthcare sector, guaranteeing a positive customer experience, resolving all customer queries and maintaining the cleanliness and tidiness of the facilities

Minas Gerais - Brazil

· Provided technical support to users/clients, offering full IT support service, ensuring things ran smoothly with a stable infrastructure· Performed hardware and software installation, ERP system design and maintenance, providing high-level customer care, training and support administration of associated network equipment· Analysed and tested customised system configurations for clients, ensuring the product functioned and interacted properly with other products, working closely with Software Developers· Researched, diagnosed, documented and resolved technical issues, investigated systems and server performance in order to provide fast and accurate troubleshooting· Monitored tickets (internal and external), kept track of computer issues reported by staff and clients, documenting all information, setting up remote desktop connections for user support and training· Managed weekly Server Backups to prevent disasters and managed to improve procedures and processes by creating a manual on how to effectively troubleshoot customer issuesAchievement: Got promoted from Intern to Technical Support Agent due to excellent work and efficiency

Brazil

· Revolved technical issues in mobile devices for clients in person and over the phone, running tests and replacing parts· Provided excellent customer services, investigating phones and devices for deficiencies based on the customer’s problem description· Opened, disassembled, repaired and replaced parts, tested repaired units and advised clients

Aws Fundamentals: Going Cloud-Native

Cloud-Native Amazon Web Services

Bachelor’S (Hons) Degree In Information Systems, Computer Technology/Computer Systems Technology

Manutenção De Hardware

-Ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking. -Firm.

Cell Phone Maintenance And Unlocking