Global Identity And Access Manager
CurrentThe team I belong to was presented with the challenge to focus primarily on the "functions" definition of our Identity Management Solution, leaving the majority of the end user support tasks to be handled by the team which already performed them in the stores and/or warehouses in our Group.When we talk about "functions", these are not a "standard function", as defined in our ERP system, but a collection of what we call "resources", that can be physical resources (for instance, a computer, a mobile device, etc) and also logical resources (such as an access to a certain shared network folder, the access created in the specific system to remotely access the corporate network, the email account, the username for ERP access, etc). In a Group that has "change" has a "native behaviour" (remember we work on the Retail business), this task is very challenging. We take care of this configuration primarily for the Portuguese and Colombian Companies that belong to the Group.We still hold the responsibility for some support tasks such as ERP - SAP - authorizations support, Mobile email configuration and support, remote access configuration and support, along with some other specific systems for which we don't have any other team with the necessary expertise in place)
