Vitor Sanchez Email & Phone Number

State Of São Paulo, Brazil

Reston, VA, US

São Paulo, SP, BR

• Acting as a Problem Manager and as Availability Manager;
• Issues and risks related to mainframe/server architectures addressing and follow up;
• Business Stakeholders engagement to understand processes, application and business requirements;
• Understanding the business specifics for the Network, Server applications, General IT items for Root-Cause-Analysis investigation;
• Planning, creating, updating, enhancing reports and automations for the technical and business driven requirements;
• Minor projects ownership to fulfill with global project requirements;

London, GB

• Acting as a Change Manager;
• Management of customers network transformation;
• Focus on progressive service improvements, based on ITIL framework;
• Global Account Management;
• Responsible for ensuring the standardization of methods and procedures;
• Action to minimize IT risks and incidents;

London, GB

• Level 1 service support in Global Network Operation Centre;
• Global customers support, remotely, via email, phone and chat;
• Raising of proactive tickets and follow ups;
• Incident resolution, within the SLA;
• Escalation Management;
• Case analysis and forwarding to responsible technical sectors;