Vito Scotello Email & Phone Number

Although I am retired, I am open to project or consulting work.

Miami/Fort Lauderdale Area

Design and deliver training to all divisions of Miami-Dade Parks Department, including regional and Heritage Parks, Zoo Miami, and Office Locations.• Led the quick and effective pivot from classroom to virtual training at the start of the pandemic.• Positively represented PROS at two Sterling conferences by designing and conducting creative and energetic closing sessions.• Worked with Subject Matter Experts to design and deliver two-day Leadership Academy modules for HR and for Business Planning.• Oversaw the planning and execution of training for Mayor’s No Wrong Door Initiative, training over 1,750 PROS employees in two months.

Southeast United States

Responsible for the training and coordination of over thirty regional field trainers for the Southeast region of the United States. Reports to the Director of Training.• Develop and conduct training skills programs for the annual Field Training Specialists Conferences which take place regionally across the company.• Facilitate discussion and present company programs to all teammates at semi-annual District Sales Meetings.• Track and support completion of all on-the-job training programs for the Southeast Division.

Miami/Fort Lauderdale Area

Responsible for the creation and development of onboard and corporate training for 14,000 crew members and 1,200 shoreside employees. Managed a team of 7 direct reports. Reported to the Senior Vice President of Human Resources.• Successfully merged the fleet and corporate training functions delivering a unified organizational message.• Lead the team tasked with developing 3 crew training centers located in Manila, Bali and the U.S. • Developed the training centers’ curriculum including, customer service, shipboard orientation, diversity and respecting others which resulted in significant cost savings and reduced time in assimilation to ship life.• Managed an annual training budget of $2.5M and crew activities budget of $300K. Came in under budget each year while delivering high quality training programs.• Conducted annual performance appraisals ensuring productivity and delivery quality was maximized.• Coached and mentored direct reports in order to empower and develop their skillsets.• Wrote company training policies and instituted intranet based training portal.• Reenergized and improved the Leadership Academy training for directors and managers. Designed and developed practical management training for managers and supervisors.• Appropriately selected training platforms between classroom, e-learning, and virtual solutions.• Oversaw the development and implementation of company-wide brand training, both classroom and virtual, designed to increase brand advocacy and ownership of core values.• Designed and implemented the company-wide training plan and oversight for annual engagement survey.• Rebranded the company’s management training program and supervised the development of the selected trainees.• Created a structured, paid internship program.

Miami/Fort Lauderdale Area

• Conceptualized and developed the company’s first formal, consistent, fleet-wide training department impacting over 14,000 onboard personnel.• Implemented standardized onboard position based training for all vessels in the fleet resulting in increased product consistency and overall guest satisfaction. • Created a standardized management curriculum aimed and developing new and mid-level managers• Developed customer service training which significantly increased guest satisfaction.• Created tracking process for all shipboard training.• Conducted 360⁰ feedback sessions with Captains and Hotel Directors and assisted them with the creation of their individual development plans.• Wrote facilitator guides, manuals and PowerPoint presentations for each training module.• Designed and conducted an in-house Train-the-Trainer Certification programs.

• Oversaw the corporate training function for 1100 shoreside employees.• Managed the team that wrote and delivered the new-hire call center training.• Led the design team tasked with developing reservations systems training.• Organized and ran the first Senior Leadership Conference.• Conducted impactful management training.• Created interviewing skills training utilizing behavior based interview techniques.• Developed training around critical HR topics including, how to conduct a performance appraisal, coaching and disciplinary actions, positive reinforcement, and harassment prevention.• Created training materials including manuals, presentations and job aids for each program developed.

Florida International UniversityMiami FloridaProfessional Development, HR Certification6/12 – 6/13 Training Human Resources Employee Rights and ResponsibilitiesCollege of St. Thomas and College of St. CatherineSt. Paul, Minnesota9/88 – 6/90 Organizational Communication Small Group Communication Intercultural Communication Classical Rhetoric Public SpeakingUniversity of MinnesotaSt. Paul, Minnesota9/86 – 6/88 Public Speaking/RhetoricUniversity of Illinois at Urbana-ChampaignChampaign, Illinois9/84 – 6/86 Business and Professional Speaking Principles of Effective Speaking Verbal Communication (two course sequence in public speaking and composition)University of Illinois at ChicagoChicago, Illinois9/83 – 6/84 Strategies for Public Speaking

Post Graduate, Communication/Employee Relations

ABD in Speech Communication with supporting field of Industrial Relations

Post Graduate, Speech Communication

Ma, Communication

MA in Speech Communication. Masters Thesis on the impact a speech introduction has on the speaker's credibility.

Ba, Communication

Activities and Societies: BA in Speech Communication. Program Director of Loyola's college radion station, and board member of the Student.

Hs Diploma