Vitaly Popov Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

• Successfully led research and design in multiple product directions for hybrid network monitoring and troubleshooting, AI, and telemetry. Advocated for the customer experience. Conducted extensive usability testing to optimize the multi-domain management platform.• Work confidently with cross-functional and multi-disciplinary teams, including engineers, product owners, technical researchers, and customer engineers, to create simple and effective customer experiences.• Developed and ran a comprehensive product design system that encompassed collaboration between designers, software engineers, and content writers. The system is based on principles of external (familiar patterns) and internal consistency (expected environment behavior), inclusive, and accessible design.

Saint Petersburg, Russian Federation

Role: Product UX and Design Lead.Responsibilities: • Lead design over 5 products focused on marketing campaign management, customer support and billing operations.• Collaborate with large product teams of 15-30 developers and business analysts, 2-5 designers.• Conceiving and conducting user research, interviews and surveys. • Gathering outcome information to build user context scenarios and retrieve use cases. • Based on user studies I developed workflows, interactions flows and navigational flows, creating wireframes, prototypes and high-end designs. • Work with teams of software engineers to guide the UX design during development. Handle customer feedback and customer requests to incorporate best UX experience into feature development.• Work on help documentations and product knowledge base.• Mentoring associate designers.• Develop an internal design system of product components and principles.Achievements:• Design and develop competitive products.• Support successful in-time product releases for a number of telecom business customers.• Help company gain brand awareness and reach new clients.

Role: Web Design Team LeadResponsibilities: • Focused on UX improvements and bringing a user centered approach to the design.• Investigate web services design problems through customer feedback.• Encourage user research campaigns to understand customer empathy, experience and journeys.• Encourage investment in creativity to make the brand appealing.• Design and support over 10 corporate websites, including external and internal services.• Create over 100 marketing campaign landing pages per year.Achievements:• Provide friendly user experience over company web services to satisfy client needs.• Support company's brand awareness by creating consistent and efficient designs.

Master’S Degree, Faculty Of Variety Art And Music

Bachelor’S Degree, Software Computer Technology And Automated Systems