Vi Trần Email & Phone Number

Ho Chi Minh City, Vietnam

- Direct communication by SNS, phone, email and on E-commerce platforms with consumers. Response quickly to customers according to policy. - Discuss with related departments to resolve customer complaints about products & services. Finding out the best solutions to achieve the customer satisfaction.- Interact with customers to increase brand awareness, engage and build closeness relationship as well as brand loyalty and trust. - Listen to the V.O.C to maintain customer's overall satisfaction; Checking customer's opinion regularly and react when critical issue happens;- Monthly report is submitted on time CS customers database & monthly insight breakdown. Suggestion to improve customers experience & satisfaction.- Recommend potential products or services to management by collecting customer information and needs. Contribute ideas to build appropriate marketing strategies. - Build the customer journey to ensure the best experience for customer. Regularly check and take appropriate corrective actions to satisfy customers.

12Th Floor, International Plaza Building, 343 Pham Ngu Lao, District 1, Hcmc

- Collect and evaluate all relevant information to handle service inquiries from customers; Respond promptly to customer inquiries, requirements;- Directly on behalf and representative of the company to meet and work with Vietnamese or Foreign customers who are managers, owners of enterprises; - Follow up and manage the implement process of service; communicate, connect, and coordinate with relevant departments/ operation teams, or suppliers to guarantee every jobs/ projects is in smooth flow and hand-over the final result to customers as commitment;- Handle and resolve troubles and customer complaints;- Manage call center (hotline) to make the connection between customers and company smoothly;- Take care / develop new quotes from existing customers with after-sales services;- Support to build up, maintain and develop CRM systems (Cognito, SSALE, BITRIX);- Collect customer's feedback and evaluate the efficient of the customer service process. Improve and upgrade quality of service; - Follow up and manage client’s debts; - Coordinate with internal departments to run marketing campaigns, promotions, customer gratitude programs on holidays, New Year, birthday,…

6 Thang Long St. Ward 4 Tan Binh District Ho Chi Minh City

- Provide products/ services information to customers;- Be a call center representative who always make the connection between customers and company smoothly;- Receive booking from customers and update on the system; Release booking to shippers and follow up;- Handling customer enquiries professionally to maximize customers’ satisfaction;- Solve all related concerns / problems;- Coordinate with OPS and other departments for any related issue.

30 Bờ Bao Tân Thắng, Celadon City, Sơn Kỳ, Tân Phú, Hồ Chí Minh

- Combine Japanese-style with Vietnam's unique culture to help create a comfortable shopping experience for customers.- Responsible for patrolling the shopping center to ensure customers' safety and comfort.- Observe and ensure that the stores in the shopping center operate according to regulations, ensuring the best experience for customers when coming to the shopping center.- Work as Smart Consultant by offering various information throughout the facility, such as guidance to customers looking for a certain section, explanations, and catch the needs of customers who require support.- Monitor and inspect facilities in the assigned area.- Interacting professionally with other departments to resolve the problem arising.