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Senior User Experience Researcher with 7+ years of experience championing user needs and translating insights into impactful product strategies. Currently at Google, creating new features to improve AI through Gemini.From complex enterprise software to everyday devices, I've honed my skills in both qualitative and quantitative research. Let's connect and explore how user research can transform your products!
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Ux ResearcherMetaSeattle, Wa, Us
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Ux ResearcherGoogle Deepmind Nov 2024 - PresentLondon, London, Gb -
Ux Researcher, GeminiGoogle Dec 2023 - PresentMountain View, Ca, UsGemini extensions connect the Gemini AI with other Google apps and services to provide more helpful and comprehensive responses to your prompts.• Conduct user interviews, usability testing, surveys, and more to understand user needs, expectations, and mental models for interacting with Gemini extensions.• Analyze user data, identify pain points and opportunities, and translate insights into actionable recommendations for design and development teams. -
Senior Ux ResearcherThe Home Depot Jun 2022 - Dec 2023Atlanta, Georgia, Us• Established and lead user research within the store returns organization to retire and replace 3 enterprise legacy systems; building out processes, tools, and methodologies from scratch.• Led generative and evaluative user research efforts that directly influenced a product pivot, resulting in a 40% increase in user engagement and a projected $40 million in labor cost savings.• Designed and conducted 15+ research studies, including 50+ qualitative user interviews, 10+ usability test studies, and 10+ quantitative surveys, to identify user needs, preferences, and pain points.• Monitor, analyze and synthesize research data to derive actionable insights, using tools such as Excel, Medallia, Miro, and Qualtrics to review metrics including CSAT, LTSA, SEQ, SUS, and NPS.• Collaborate closely with product managers, designers, engineers, and other stakeholders across two spaces to integrate research insights into product development roadmaps, vision, and designs that meet both user and stakeholder needs and expectations.• Prepare research findings and insights for executive stakeholders, including cross-functional directors, to drive alignment around user needs and promote informed decision-making when shaping overall business strategy and product direction. -
Ux ResearcherUser Research International Dec 2021 - Jun 2022Redmond, Washington, Us• Conducted evaluative and generative user research for Fortune 500 companies in technology, finance, and healthcare industries using a variety of mixed-methods to develop insights, personas, and product opportunities informing their digital product strategies.• Created participant screener surveys supporting Google AI user research to ensure participants in user interviews would provide insights on competitor AI/ML content.• Lead in-depth discovery research via 30+ user interviews supporting Google AI and Google Research to better understand user needs and pain points when accessing AI/ML resources compared to competitors including Open AI, Meta, and Microsoft. • Collaborated closely with clients to execute research plans, maintain flexibility, and meet tight deadlines without undermining quality, synthesizing research insights into comprehensive reports and deliverables that addressed key stakeholder needs. -
Research InterventionistKaiser Permanente Washington Health Research Institute Jan 2021 - Dec 2021Seattle, Washington, UsConduct usability testing and user interviews to evaluate virtual mental health interventions, identifying opportunities to improve health care delivery.Applied user research findings to inform the development of a healthcare communication tool among patients with multiple chronic illnesses.Performed benchmark analysis of an online mental health resource and provided opportunities to improve the user interface and increase engagement.Publications:Ryu H, Berry ABL, Ludman E, Lim C, Hartzler A, Hirsch T, Ferguson D, Bermet Z, Weeks J, Tiffany B, Pinczower L, Tran VK, Crawford-Gallagher B, Cronkite D, Trejo J, Healy L, Ralston JD. “You Can See the Connections”: Facilitating Visualization of Care Priorities in People Living with Multiple Chronic Health Conditions. Conference on Human Factors in Computing (CHI), 2023, Hamburg, Germany. -
Research SpecialistKaiser Permanente Washington Health Research Institute Jul 2020 - Jan 2021Seattle, Washington, UsVaccines & Infectious Diseases Team, COVID-19 vaccine clinical trials funded by Moderna, Johnson & Johnson, and Operation Warp SpeedCoordinated and recruited 200+ participants and managed large-scaled data entry in a randomized clinical trial evaluating the effectiveness of two COVID-19 vaccine candidates (Moderna and Johnson & Johnson)
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Mixed Methods ResearcherUniversity Of Washington Sep 2020 - Nov 2021Seattle, Wa, Us• Applied mixed-methods user research methods to evaluate the integration and implementation of an app-based, data collection tool for HIV program monitoring in a low-income country.• Performed in-depth statistical analysis on user data to identify trends and opportunities for improvement• Conducted thematic analysis of qualitative insights to provide further insight to quantitative results• Disseminated results through stakeholder presentations, manuscripts, and journal publication.Publications:Tran, V., Gwenzi, F., Marongwe, P., Rutsito, O., Chatikobo, P., Murenje, V., Hove, J., Munyaradzi, T., Rogers, Z., Tshimanga, M., Sidile-Chitimbire, V., Xaba, S., Ncube, G., Masimba, L., Makunike-Chikwinya, B., Holec, M., Barnhart, S., Weiner, B., & Feldacker, C. (2022). REDCap mobile data collection: Using implementation science to explore the potential and pitfalls of a digital health tool in routine voluntary medical male circumcision outreach settings in Zimbabwe. DIGITAL HEALTH. https://doi.org/10.1177/20552076221112163 -
Research ConsultantUniversity Of Washington Dec 2020 - Jun 2021Seattle, Wa, UsDepartment of Human Centered Design and Engineering and Department of PsychologyProvide insight and consultation for a study researching effective, user-friendly methods for addressing COVID-19 vaccine hesitancy and communicating COVID-19 vaccine information
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Research AssistantBoston University May 2017 - Aug 2018Boston, Ma, UsDepartment of Social Work, Strong Families Strong Forces Follow-Up ProjectBoston University Undergraduate Research Opportunities Program (UROP) Award RecipientPosters:Kritikos, T.K. Mufti, F.M., Nicholson, J., Tran, V., DeVoe, E.R., & Tompson, M.C. (Nov 2018). Making meaning after military deployment and service: A mixed-methods examination of benefit-finding amongst service members, their partners, and children. Poster presented at the 52nd annual convention for the Association for Behavioral and Cognitive Therapies (ABCT). Washington, D.C.Kritikos, T.K. Mufti, F.M., Nicholson, J., Tran, V., DeVoe, E.R., & Tompson, M.C. (Nov 2018). How do families perceive their military service? A mixed methods study of benefit-finding in service members, their partners, and children. Poster presented at the 34th annual convention for the International Society for Traumatic Stress Studies (ISTSS). Washington, D.C. -
Research AssistantUniversity Of California, San Francisco Mar 2016 - Aug 2016San Francisco, California, UsUCSF Program for Research on Neurodevelopmental and Translational Outcomes (PRONTO)Publications:Widjaja, F., Lawton, B., Tran, V., Bent, S., & Hendren, R. L. (2016). 4.59 OPEN LABEL CLINICAL TRIAL OF SULFORAPHANE IN SCHOOL-AGED CHILDREN WITH AUTISM. Journal of the American Academy of Child & Adolescent Psychiatry, 10(55), S182. -
Research InternInserm Sep 2015 - Dec 2015Paris, 13, FrResearched impact of nuclear imaging on breast cancer metastasis
Vi Tran Skills
Vi Tran Education Details
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University Of Washington School Of Public HealthHealth Services -
University Of Washington School Of Social WorkClinical
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Boston UniversityNeuroscience
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Ann Sobrato High School
Frequently Asked Questions about Vi Tran
What company does Vi Tran work for?
Vi Tran works for Meta
What is Vi Tran's role at the current company?
Vi Tran's current role is UX Researcher.
What is Vi Tran's email address?
Vi Tran's email address is vi****@****csf.edu
What schools did Vi Tran attend?
Vi Tran attended University Of Washington School Of Public Health, University Of Washington School Of Social Work, Boston University, Ann Sobrato High School.
What are some of Vi Tran's interests?
Vi Tran has interest in Social Services, Children, Environment, Education, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Arts And Culture, Health.
What skills is Vi Tran known for?
Vi Tran has skills like Public Speaking, Clinical Research, Leadership, Public Relations, Event Planning, Team Leadership, Working With Children, Laboratory Skills, Social Networking, Customer Service, Community Outreach, Networking.
Who are Vi Tran's colleagues?
Vi Tran's colleagues are Rajeshwar Sidar, Wayne Sokoloff, Maleec Bhutto, Yue Jiang, Karina Dearwood, Maunika Atmakuri, Anas Rashid.
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