Vi Tran Email & Phone Number

Seattle, Wa, Us

London, London, Gb

Mountain View, Ca, Us

Gemini extensions connect the Gemini AI with other Google apps and services to provide more helpful and comprehensive responses to your prompts.• Conduct user interviews, usability testing, surveys, and more to understand user needs, expectations, and mental models for interacting with Gemini extensions.• Analyze user data, identify pain points and opportunities, and translate insights into actionable recommendations for design and development teams.

Atlanta, Georgia, Us

• Established and lead user research within the store returns organization to retire and replace 3 enterprise legacy systems; building out processes, tools, and methodologies from scratch.• Led generative and evaluative user research efforts that directly influenced a product pivot, resulting in a 40% increase in user engagement and a projected $40 million in labor cost savings.• Designed and conducted 15+ research studies, including 50+ qualitative user interviews, 10+ usability test studies, and 10+ quantitative surveys, to identify user needs, preferences, and pain points.• Monitor, analyze and synthesize research data to derive actionable insights, using tools such as Excel, Medallia, Miro, and Qualtrics to review metrics including CSAT, LTSA, SEQ, SUS, and NPS.• Collaborate closely with product managers, designers, engineers, and other stakeholders across two spaces to integrate research insights into product development roadmaps, vision, and designs that meet both user and stakeholder needs and expectations.• Prepare research findings and insights for executive stakeholders, including cross-functional directors, to drive alignment around user needs and promote informed decision-making when shaping overall business strategy and product direction.

Redmond, Washington, Us

• Conducted evaluative and generative user research for Fortune 500 companies in technology, finance, and healthcare industries using a variety of mixed-methods to develop insights, personas, and product opportunities informing their digital product strategies.• Created participant screener surveys supporting Google AI user research to ensure participants in user interviews would provide insights on competitor AI/ML content.• Lead in-depth discovery research via 30+ user interviews supporting Google AI and Google Research to better understand user needs and pain points when accessing AI/ML resources compared to competitors including Open AI, Meta, and Microsoft. • Collaborated closely with clients to execute research plans, maintain flexibility, and meet tight deadlines without undermining quality, synthesizing research insights into comprehensive reports and deliverables that addressed key stakeholder needs.

Seattle, Washington, Us

Conduct usability testing and user interviews to evaluate virtual mental health interventions, identifying opportunities to improve health care delivery.Applied user research findings to inform the development of a healthcare communication tool among patients with multiple chronic illnesses.Performed benchmark analysis of an online mental health resource and provided opportunities to improve the user interface and increase engagement.Publications:Ryu H, Berry ABL, Ludman E, Lim C, Hartzler A, Hirsch T, Ferguson D, Bermet Z, Weeks J, Tiffany B, Pinczower L, Tran VK, Crawford-Gallagher B, Cronkite D, Trejo J, Healy L, Ralston JD. “You Can See the Connections”: Facilitating Visualization of Care Priorities in People Living with Multiple Chronic Health Conditions. Conference on Human Factors in Computing (CHI), 2023, Hamburg, Germany.

Seattle, Washington, Us

Vaccines & Infectious Diseases Team, COVID-19 vaccine clinical trials funded by Moderna, Johnson & Johnson, and Operation Warp SpeedCoordinated and recruited 200+ participants and managed large-scaled data entry in a randomized clinical trial evaluating the effectiveness of two COVID-19 vaccine candidates (Moderna and Johnson & Johnson)

Seattle, Wa, Us

• Applied mixed-methods user research methods to evaluate the integration and implementation of an app-based, data collection tool for HIV program monitoring in a low-income country.• Performed in-depth statistical analysis on user data to identify trends and opportunities for improvement• Conducted thematic analysis of qualitative insights to provide further insight to quantitative results• Disseminated results through stakeholder presentations, manuscripts, and journal publication.Publications:Tran, V., Gwenzi, F., Marongwe, P., Rutsito, O., Chatikobo, P., Murenje, V., Hove, J., Munyaradzi, T., Rogers, Z., Tshimanga, M., Sidile-Chitimbire, V., Xaba, S., Ncube, G., Masimba, L., Makunike-Chikwinya, B., Holec, M., Barnhart, S., Weiner, B., & Feldacker, C. (2022). REDCap mobile data collection: Using implementation science to explore the potential and pitfalls of a digital health tool in routine voluntary medical male circumcision outreach settings in Zimbabwe. DIGITAL HEALTH. https://doi.org/10.1177/20552076221112163

Seattle, Wa, Us

Department of Human Centered Design and Engineering and Department of PsychologyProvide insight and consultation for a study researching effective, user-friendly methods for addressing COVID-19 vaccine hesitancy and communicating COVID-19 vaccine information

Boston, Ma, Us

Department of Social Work, Strong Families Strong Forces Follow-Up ProjectBoston University Undergraduate Research Opportunities Program (UROP) Award RecipientPosters:Kritikos, T.K. Mufti, F.M., Nicholson, J., Tran, V., DeVoe, E.R., & Tompson, M.C. (Nov 2018). Making meaning after military deployment and service: A mixed-methods examination of benefit-finding amongst service members, their partners, and children. Poster presented at the 52nd annual convention for the Association for Behavioral and Cognitive Therapies (ABCT). Washington, D.C.Kritikos, T.K. Mufti, F.M., Nicholson, J., Tran, V., DeVoe, E.R., & Tompson, M.C. (Nov 2018). How do families perceive their military service? A mixed methods study of benefit-finding in service members, their partners, and children. Poster presented at the 34th annual convention for the International Society for Traumatic Stress Studies (ISTSS). Washington, D.C.

San Francisco, California, Us

UCSF Program for Research on Neurodevelopmental and Translational Outcomes (PRONTO)Publications:Widjaja, F., Lawton, B., Tran, V., Bent, S., & Hendren, R. L. (2016). 4.59 OPEN LABEL CLINICAL TRIAL OF SULFORAPHANE IN SCHOOL-AGED CHILDREN WITH AUTISM. Journal of the American Academy of Child & Adolescent Psychiatry, 10(55), S182.

Paris, 13, Fr

Researched impact of nuclear imaging on breast cancer metastasis

Master Of Public Health - Mph, Health Services

Master Of Social Work - Msw, Mental Health, Clinical

Bachelor’S Degree, Neuroscience

Education record