Lead on mission-critical projects to ensure customer satisfaction within budget Management of senior stakeholders and suppliers, acting as a point of contact, building strong client relationships and monitoring service levels through regular internal and external communicationOverseeing the commercial engagement, product design, test, certification, and implementation of a vendor provided backup as a service model to drive business efficiency, security, and value from the backup of business and regulatory critical multi-platform systems for a Tier 1 investment bank

Head of Customer Programs. My role was to develop strong relationships with clients built on trust and mutual respect in order to develop rapport with clients. This allowed me to find creative and innovative solutions to their cloud migration needs, saving them both time and money, thereby allowing them to compete at the highest levels. My role included ensuring full delivery of the platform and ensuring expected client value was derived.

Leading initial client discovery process, via workshops, MVP, Value Stream Maps to determine best course of action to resolved immediate data challenges ensuring longer term strategy was not compromised. Key part of my role is to build an open engagement and challenge client thinking. success is trust. I take the time to build supportive working relationships with clients and prospective clients to break down barriers to business. It is my role to understand the inner workings of a global business, to identify their requirements, and find creative and innovative system solutions to equip them to compete at the highest levels.

Responsible for a large and complex technical real estate transformation programme across Europe including building the project team, end to end process design and execution for discovery, migration, cutover and decommissioning. Recruited 40+ strong project team, managed $50m budget and built processes across service layers 1 to 4.Reported to Global Programme Director and SVP of Operations, presenting monthly KPIs to board level steering group.Defined design, integration, migration, testing and decommissioning processes for migration and exit.Analysed sites including business case viability, determining optimal real estate footprint across EMEA.

Multiple Client Projects focused on Operational Stability, RFP Management for a Global 10 Year Infrastructure Outsource Project for a Major European Bank. Project Management for infrastructure and application modernization for Major UK Insurer

Infrastructure, Datacenter Delivery Director, responsible for day to day operations and elective change.