-Oversee all aspects of the front of house operations to ensure exceptional guest experiences at the restaurant.-Manage and coordinate the activities of the front of house staff, including host/hostess, servers, and bartenders, to maintain high standards of service.-Train, mentor, and motivate front of house team members, providing ongoing feedback and coaching to optimize performance and guest satisfaction.-Assist with restaurant opening procedures, including setup, staffing, and ensuring readiness for service.-Act as the primary point of contact for guest inquiries, feedback, and complaints, resolving issues promptly and ensuring a positive resolution.-Implement and enforce restaurant policies and procedures, including health and safety regulations, cleanliness standards, and service protocols.-Conduct regular inspections of the front of house areas to ensure cleanliness, organization, and adherence to brand standards.-Manage reservations and seating arrangements, optimizing table turnover and maximizing revenue opportunities.-Engage with guests on a personal level, building rapport, and creating memorable experiences by remembering their names, preferences, and special occasions.-Monitor dining room flow and guest satisfaction levels, making real-time adjustments to service as needed to enhance the overall guest experience.-Collaborate with the back of house team to ensure seamless coordination between kitchen and front of house operations.-Handle administrative tasks as needed, including scheduling, payroll, inventory management, and financial reporting.-Stay informed about industry trends, customer preferences, and competition, and recommend strategies to improve the restaurant's performance and reputation.

-Manage and oversee all administrative functions of the office to ensure smooth operations and support the high-end dining experience at Tutto Il Giorno.-Maintain accurate and up-to-date payroll records, ensuring timely processing and compliance with company policies and legal requirements.-Handle cash management procedures with precision, including reconciling cash drawers, preparing bank deposits, and monitoring petty cash transactions.-Coordinate and process invoices, payments, and expenses in a timely manner, liaising with vendors, suppliers, and internal departments as necessary.-Conduct regular inventory checks of office and restaurant supplies, ensuring adequate stock levels and ordering replenishments as needed to prevent shortages.-Implement and maintain organized filing systems for documents, records, and correspondence, ensuring easy retrieval and confidentiality as required.-Oversee the timely and efficient distribution of mail and packages, both incoming and outgoing, and handle any related correspondence or inquiries.-Provide administrative support to management and staff as needed, including scheduling appointments, arranging travel, and preparing reports or presentations.-Assist with special projects and events as assigned, contributing to the overall success and reputation of Tutto Il Giorno.-Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.-Proficiency in payroll processing, cash handling procedures, and financial record-keeping software.Excellent communication and interpersonal skills, with the ability to interact professionally with colleagues, vendors, and clients.-Knowledge of Microsoft Office suite (Word, Excel, Outlook) and other office software applications.

-Lead and oversee the operations of the call center, ensuring efficient and effective performance.-Manage a team of over 15 representatives, providing guidance, coaching, and feedback to ensure high levels of productivity and customer satisfaction.-Develop and implement strategies to optimize call center performance, including staffing, training, and workflow processes.-Collaborate with senior management to establish and monitor key performance indicators (KPIs) and goals for the call center.-Serve as the main point of contact for the client, Ford Motor Credit, maintaining strong relationships and ensuring their needs and expectations are met or exceeded.-Monitor call center metrics and performance data to identify areas for improvement and implement corrective actions as needed.-Conduct regular performance reviews and assessments of call center staff, providing support and resources to help them succeed.-Stay informed about industry trends and best practices in call center management, and implement innovative approaches to enhance operations.-Uphold compliance with company policies, procedures, and regulatory requirements.