Vittorio Nicolardi

Vittorio Nicolardi Email and Phone Number

Chief Executive Officer at Omni digital experience LLC @ Omni digital experience LLC
Vittorio Nicolardi's Location
Muscat, Masqaţ, Oman, Oman
Vittorio Nicolardi's Contact Details

Vittorio Nicolardi work email

Vittorio Nicolardi personal email

n/a
About Vittorio Nicolardi

30 years of management experience matured in several startups and international projects in the telecommunication, insurance and media business. Extensive expertise in digital transformation programs. Strategic development, implementation and optimization of Customer Experience Management programs in multiple contact channels (e.g. Contact Centers, self-care, direct sales). Deep knowledge of Process and metrics design. Specific focus on Quality, Cost reduction and OPEX containment. Strong communicator with solid Program, Project and Change Management background acquired in more than 10 years of consulting and working at CXO level.

Vittorio Nicolardi's Current Company Details
Omni digital experience LLC

Omni Digital Experience Llc

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Chief Executive Officer at Omni digital experience LLC
Vittorio Nicolardi Work Experience Details
  • Omni Digital Experience Llc
    Chief Executive Officer
    Omni Digital Experience Llc Feb 2019 - Present
    Muscat Governorate, Oman
    Founder and CEO of the largest independent BPO in Oman.
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  • Stc
    Chief Care Officer - Jawwy
    Stc Jan 2016 - Dec 2016
    Ksa
    Interim and shadow management of all the Care functions during the start-up of Jawwy, the mobile digital spin off of STC.
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  • Bein Media Group
    Head Of Crm
    Bein Media Group Jan 2014 - Dec 2015
    Responsible for the Customer Experience Management of the leading sport pay TV in the Middle East. Operations cover 23 different countries in the MENA region.
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  • Ooredoo Group
    Senior Manager Customer Care
    Ooredoo Group Jul 2012 - Dec 2013
    Doha, Qatar
    Coordination of the customer management activities of all international operations of the Ooredoo group (14 countries, 110+ million customers, 3000+ FTEs in Customer Care).
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  • Nawras
    Business Process Manager - Ceo Office
    Nawras Mar 2010 - Jul 2012
    Responsible at enterprise level of the cross functional activities related to Business Process Management.
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  • Aispik | Digital Experience
    Director
    Aispik | Digital Experience Jul 2007 - Mar 2010
    Director of a media developer, publisher and consultancy. Development of travel related content in various formats for the Czech and Slovak market (branded T-Mobile and Telefonica).
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  • Detecon International Gmbh - Deutsche Telekom
    Senior Consultant
    Detecon International Gmbh - Deutsche Telekom Jun 2001 - Jun 2007
    Bonn Area, Germany
    Selected projects:Management of a large Change initiative (13 sub-projects, 40+ consultants, +4M EUR consultancy budget) for OTE, the Greek public incumbent operator (2005-2007).Customer Care Expert for Alfa, Beirut, Lebanon (2004)Supervised the reorganization of the Customer Care department to achieve previously defined KPIs with only 80% of the workforce.CRM Expert for Telecom Egypt, Cairo (2001-2002)Devised and planned the creation a separate entity (Xceed) that manages the near/off shore outsourcing of several large international clients (e.g. Microsoft, Du) and all customer care for Telecom Egypt.
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  • Deloitte & Touche Central Europe
    Senior Consultant
    Deloitte & Touche Central Europe Jun 2000 - May 2001
    Senior consultant for the Telecom practice in Czech Republic and in Central Europe.
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  • Detecon International Gmbh - Deutsche Telekom
    Senior Consultant
    Detecon International Gmbh - Deutsche Telekom Jun 1999 - Jun 2000
    Establishment of the Customer Care department in the start up phase of Wataniya Telecom, Kuwait. Shadow management of the Customer service department at launch.
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  • Wind Tre
    Intranet/Internet Project Manager
    Wind Tre Oct 1998 - Apr 1999
    Launch of the Corporate Web site. Project management and coordination of all internal and external stakeholders. Responsible for the full online presence (Intranet, Extranet, HR and PR portals).
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  • T-Mobile Czech Republic - Joint Venture Between Tim And T-Mobile
    Manager - Online
    T-Mobile Czech Republic - Joint Venture Between Tim And T-Mobile May 1996 - Jun 1998
    Structure design and management of the corporate web and intranet sites.
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  • Tim - Telecom Italia Mobile
    Customer Care Specialist
    Tim - Telecom Italia Mobile 1993 - 1998
    Responsible for the definition of the user requirements during the design process of the first CRM tools developed for the Customer Service department.
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  • Walt Disney Company Italia
    Scriptwriter
    Walt Disney Company Italia Jan 1993 - Dec 1994
    Published in the best selling Italian comic magazine (700.000 copies a week) and in several other countries around the world (e.g. France, Brazil, Greece). Disney Academy Associate.
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Vittorio Nicolardi Skills

Telecommunications Crm Customer Experience Start Ups Strategy Team Leadership Business Process Improvement Business Strategy Project Management Management Consulting Management Integration Change Management Team Management Mobile Devices Product Management Customer Relationship Management Etom Customer Relationship Management Bpo Content Strategy Outsourcing Business Development Business Planning Business Process Consulting Project Planning Vendor Management Web Development Mobile Content Digital Media Leadership Program Management

Vittorio Nicolardi Education Details

Frequently Asked Questions about Vittorio Nicolardi

What company does Vittorio Nicolardi work for?

Vittorio Nicolardi works for Omni Digital Experience Llc

What is Vittorio Nicolardi's role at the current company?

Vittorio Nicolardi's current role is Chief Executive Officer at Omni digital experience LLC.

What is Vittorio Nicolardi's email address?

Vittorio Nicolardi's email address is vi****@****pik.com

What schools did Vittorio Nicolardi attend?

Vittorio Nicolardi attended The Open University Business School.

What skills is Vittorio Nicolardi known for?

Vittorio Nicolardi has skills like Telecommunications, Crm, Customer Experience, Start Ups, Strategy, Team Leadership, Business Process Improvement, Business Strategy, Project Management, Management Consulting, Management, Integration.

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