Analista De Atendimento Bilíngue Sênior
Current
Feb 2024 - Present
AeroLeads people directory · profile
Vitor Vaz 🏳️🌈 Email & Phone Number
Analista de atendimento bilíngue sênior
at
Foundever
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Analista de atendimento bilíngue sênior
Location
Ferraz De Vasconcelos, São Paulo, Brazil
Who is Vitor Vaz 🏳️🌈? Overview
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Quick answer
Vitor Vaz 🏳️🌈 is listed as Analista de atendimento bilíngue sênior at Foundever, based in Ferraz De Vasconcelos, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Vitor Vaz 🏳️🌈.
Vitor Vaz 🏳️🌈 previously worked as Analista de atendimento bilíngue junior at Foundever and Monitor de qualidade at Tmkt. Vitor Vaz 🏳️🌈 holds Psychology from Instituto Piaget.
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Email format at Foundever
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Foundever
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Profile bio
About Vitor Vaz 🏳️🌈
Bringing extensive experience in customer service, I've earned a reputation for dynamism, responsibility, and consistently exceeding metrics. This journey led me to ascend to the role of Quality Monitor, where I was responsable for: daily call monitoring, delivered impactful feedback, and actively supported motivational campaigns and training initiatives.Commencing as an intern, I seized the opportunity to invest in an English course to refine my language proficiency. While my learning path eventually transitioned to independent study, I now engage with native English speakers on Cambly, complementing my role as a Bilingual Customer Service Analyst.Driven by the importance of my work in sustaining my livelihood, I am deeply committed to delivering excellence in all endeavors.I'm keen to explore new opportunities. Feel free to connect and share your proposal 😀.
Current workplace
Vitor Vaz 🏳️🌈's current company
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8 roles
Vitor Vaz 🏳️🌈 work experience
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Analista De Atendimento Bilíngue Junior
•Training + Assessment 100% in english•Costumer service in PT/ENG•Chat, voice and e-mail (NA, EMEA, APAC Portuguese)•KPI's:°CO - Case Occupancy - % Of time spent handling cases;°SPD - Solves Per Day - Amount of cases I am solving based on prod time;°WTC - Work Time Per Case - Time spent interacting with the case;°HT - Handle Time - Average of time cases stay in the box;°RR - Reopen Rate - How many users contacted us again after solving the Case;°LS - Love Score - Score given to agent by user after solving the Case;°NPS - Net Promoter Score - Score given by user to platform after solving the Case.
Jun 2022 - Feb 2024
Monitor De Qualidade
Responsavél por:•Monitorias diárias de ligações;•Análises de desvios operacionais;•Realizar feedbacks e comunicados internos;•Acompanhar treinamentos e reciclagens mensais;•Realizar treinamentos na falta de um multiplicador;•Cobrir férias de supervisores no intuito de adquirir experiência como líder;•Acompanhar evolução do operador e nota mensal de qualidade;•Criação de campanhas motivacionais;•Análises de relatórios de ligações.
Dec 2020 - Apr 2022
Backoffice
•Peenchimento de planilhas•Alterações de planos de acordo com Price up TIM live•Envio de relatórios para o cliente TIM•Técnicas para desenvolvimento da equipe•Ajuste de pausas dos colaboradores •Providenciar feedback das ferramentas utilizadas•Atenção e sigilo nas alterações de dados dos clientes
Apr 2020 - Dec 2020
Consultor De Relacionamento
Jun 2019 - Apr 2020
Aprendiz De Operações
Atendimento SAC/Técnico para o cliente TIM responsável por: Soluções de problemas; Contestações de faturas; Negociações de fatura; Abertura de chamados; Nota de satisfação do cliente; Atendimento focado em prevenção contra a Anatel; Ensinamentos técnicos do sistema para operadores novos. Tudo isso sempre mantendo o TMA o mais baixo possível e garantindo a nota de qualidade.
Sep 2018 - May 2019
Recuperador De Créditos Junior
Recuperador de créditos junior para o cliente CPFL Energia responsável por: Cobrança de clientes inadimplentes; Manter nota da qualidade sempre acima de 90%; Apresentações de argumentos para negociações.
Apr 2016 - Apr 2017
Recuperador De Créditos
Atitude Soluções Financeiras
Recuperador de créditos para os clientes CAEDU/PONTAL responsável por: Cobrança de clientes inadimplentes; Manter nota de qualidade acima de 95%; Atendimentos preventidos para garantir pagamento dos clientes.
Jul 2015 - Dec 2015
4 education records
Vitor Vaz 🏳️🌈 education
Psychology
English As A Second Language
Cambly
English As A Second Language
English As A Second Language
British Academy
FAQ
Frequently asked questions about Vitor Vaz 🏳️🌈
Quick answers generated from the profile data available on this page.
What company does Vitor Vaz 🏳️🌈 work for?
Vitor Vaz 🏳️🌈 works for Foundever.
What is Vitor Vaz 🏳️🌈's role at Foundever?
Vitor Vaz 🏳️🌈 is listed as Analista de atendimento bilíngue sênior at Foundever.
Where is Vitor Vaz 🏳️🌈 based?
Vitor Vaz 🏳️🌈 is based in Ferraz De Vasconcelos, São Paulo, Brazil while working with Foundever.
What companies has Vitor Vaz 🏳️🌈 worked for?
Vitor Vaz 🏳️🌈 has worked for Foundever, Tmkt, Credit Cash Assessoria Financeira, and Atitude Soluções Financeiras.
How can I contact Vitor Vaz 🏳️🌈?
You can use AeroLeads to view verified contact signals for Vitor Vaz 🏳️🌈 at Foundever, including work email, phone, and LinkedIn data when available.
What schools did Vitor Vaz 🏳️🌈 attend?
Vitor Vaz 🏳️🌈 holds Psychology from Instituto Piaget.
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