Viva Gitau Email & Phone Number

London Area, United Kingdom

Kenya

Nairobi, Kenya

• Provided direction and guidance to internal teams in order to achieve targets.• Reviewed financial reports each day and investigated variances with accounting staff to keep recordsaccurate.• Implemented process improvement to shape organizational culture, optimize procedures for higherefficiency and help company evolve and grow.• Introduced new methods, practices and systems to reduce turnaround time.• Evaluated suppliers to maintain cost controls and improve operations.• Monitored employee productivity and optimized procedures to reduce costs.• Worked with vendors to make purchases and reconcile invoices.

Nairobi, Kenya

• Coordinated innovative strategies to accomplish marketing objectives and boost long-termprofitability.• Reached out to potential customers via telephone, email and in-person inquiries.• Developed and implemented favorable pricing structures balancing firm objectives against customertargets.• Generated new business with marketing initiatives and strategic plans.• Worked with existing customers to increase purchases of products and services.• Negotiated and closed long-term agreements with new clients in assigned territory.• Identified and pursued valuable business opportunities to generate new company revenue andimprove bottom line profit.• Collaborated with sales and marketing departments to support project rollout.• Kept meticulous client notes and updated account information in company databases.

Kenya

• Identified and pursued valuable business opportunities to generate new company revenue andimprove bottom line profit.• Developed and executed strategic initiatives to implement key changes and improvements inbusiness development and sales programs.• Communicated directly with customers and partners to build strong business networks andrelationships.• Established and maintained highly effective relationships with clients and industry partners to drivegrowth.• Assessed current service needs and calculated product satisfaction levels to make appropriate productand service adjustments.• Utilized market trends, mission priorities and customer goals to envision, shape and close newopportunities.

Athi River

•Maintained customer satisfaction with forward-thinking strategies focused on addressing customerneeds and resolving concerns.• Clarified customer issues and determined root cause of problems to resolve product or servicecomplaints.• Responded to customer requests for products, services and company information.• Answered product and service questions, suggesting other offerings to attract potential customers.• Updated account information to maintain customer records.• Trained new personnel regarding company operations, policies and services.

Nairobi & Naivasha

• Scanned documents and saved in database to keep records of essential organizational information.• Corrected data entry errors to prevent duplication or data degradation.• Used coordination and planning skills to achieve results according to schedule.• Developed team communications and information for meetings.• Coded and processed applications into required electronic formats.

Master Of Science (Msc), Project Planning And Management

Bachelor Of Arts Economics And Sociology, Economics And Sociology

International Computer Driver Licence, Microsoft Office