- Optimized Bug Management Processes: Led the enhancement of bug tracking and resolution workflows for NLU & ASR modeling teams, improving efficiency and clarity in issue resolution. Established comprehensive documentation and guidelines, enabling issue reporters to submit actionable information for developers.- Cross-Team Coordination: Facilitated collaboration among geographically distributed teams (China, India, Europe, US, Canada) by monitoring and aligning bug KPIs, ensuring timely and consistent resolution efforts. Partnered with team leads and project managers to prioritize and synchronize schedules for bug-fixing activities, maintaining alignment with organizational goals.- Stakeholder Communication and Reporting: Supported Professional Services as an Error Manager by meticulously documenting project requirements, updates, and issues using Confluence and Jira. Regularly conducted follow-up meetings to address delays, provide updates to stakeholders, and define future plans for defect resolution.- Data-Driven Decision Making: Designed and maintained insightful dashboards in Jira to track bug resolution progress and key metrics. Enabled data-driven decision-making by presenting trends and insights to stakeholders, enhancing transparency and accountability in defect management.- Process Improvement and Automation: Collaborated with the tools team to leverage Python and PowerShell scripts for verifying customer software versions, gaining hands-on experience in Linux and Python scripting. This proactive approach reduced manual efforts and streamlined defect triage processes.- Customer-Centric Focus: Supported ASR defect triage teams by addressing customer-reported issues and improving internal testing processes. Assisted in planning defect resolution for upcoming cycles, ensuring alignment with customer needs and delivery timelines.

-Successfully led a team in implementing CI/CD workflows, improving release efficiency.-Collaborated with cross-functional teams to manage releases, integrating Agile best practices to enhance delivery timelines.-Developed and implemented processes for Build and Release definition, overseeing continuous integration/continuous delivery (CI/CD) workflows using Microsoft App Services in Azure, VMs, and On-premises environments.-Facilitated close communication with quality assurance, operations, business analysts, and cross-functional teams to proactively track risks associated with upcoming implementations and integrations.-Led the implementation of a ticketing system and established regular follow-up meetings to streamline release planning processes.

-Managed data reporting and analysis projects, applying Agile principles to streamline processes.-Developed semiannual reports for data review purposes.-Conducted data retrieval tasks and provided user support for database and application usage within the department.

-Managed the implementation of ERP applications, overseeing the entire process from planning to execution.-Produced comprehensive reports to track progress and highlight key insights.-Provided remote support to users, resolving technical issues and offering guidance through effective troubleshooting sessions.

-Proficient in generating reports using Crystal Reports XI and seamlessly integrating them into the corresponding modules.-Skilled in documentation and serving as the primary administrator and manager for the company's ERP system.-Experienced in providing support during the implementation of new system tools.