Vivan Menezes Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

In my current role as IT Solutions Professional and Technical Lead at Al Wahdania General Trading LLC, a dynamic organization that serves as the parent company to Digibrain Information Technology (I was previously employed here), I drive the strategic vision and execution of our IT infrastructure. My responsibilities encompass various domains, showcasing versatility and leadership across the broader corporate landscape.Key Achievements and Contributions:• Orchestrating the ongoing development of a POS application for Cigasu and an Online Shop for Dlish Cafe LLC, ensuring seamless integration with ERP systems.• Administration of Microsoft 365 across the Al Wahdania corporate ecosystem and its subsidiaries, ensuring consistent communication and collaboration standards.• Conducting ongoing audits and assessments to ensure the continued security and compliance of Microsoft 365 services, mitigating potential risks.• Continuously developing and executing training programs for staff, fostering ongoing optimal utilization of applications, and maintaining a culture of digital efficiency throughout the Al Wahdania network.• Overseeing the management of the entire IT infrastructure, including host servers, VMs, web hosts, domain hosting, and the implementation and administration of the conference system.• Administering the support team, providing guidance and support to ensure seamless operation and quick issue resolution.• Developing and executing strategic plans for IT procurements, ensuring the acquisition of necessary resources for ongoing and upcoming projects.• Proficient in CCTV solutions, specifically Hikvision, ensuring robust security measures.• Specialized in backup and recovery using Synology NAS drives, ensuring data integrity and continuity.• Expertise in collaborating with third-party vendors for new physical projects, optimizing external partnerships for successful project outcomes.

Dubai, United Arab Emirates

• All jobs from previous company as it belongs to same group additionally,• Responsible for day-to-day activities of IT processes and administrative tasks of the department.• Work on development plans for the team, identify technical skills gaps, Mentor, and guide them to solve the issues.• Collaborate with cross-functional teams/departments to gather requirements, develop roadmaps, and prioritize features.• Decision Making.• Design, implement, and maintain APIs for integration with Internal Applications and external ERP application (SAP).• Developed HRMS web application from scratch using Core PHP and integrating MySQL and MS SQL databases to fulfill the company's specific requirements. Collaborated with the HR department to ensure the implementation of essential features such as Time Attendance report, Leave Management, Shift Schedules, Emp Basic and Advance data entry CRUD’s., Employee Exit Module, HR, Team and Supervisor Administration, HR and Team Approval Process, Time Log Fetch auto running scripts., Upcoming-> Payroll Management, Auto Mail Alerts.• Handled POS application developed in Laravel, mentored the Laravel developer to modify the open-source application according to company’s requirements and business logic.

Fujairah, United Arab Emirates

• Desktop/Laptop Assembly and Disassembly, OS installation, Application Installation based on user role and job requirement.• Troubleshoot, Disk Management, Setup backups, PC Health Check, and upgrades.• App Support for End users• Design and develop infrastructure network in accordance with office structure requirements in consideration with company budget. Structured Cabling, Server Rack Management• Fortinet Firewall basic configuration, VPN using DynDns. Managed switch and router basic configuration.• Network support for end users• Logitech Group Video Conferencing System• Barco Screen Share • Poly Video Conferencing System• Web Design and development for other related companies of the parent group.• Web application development such as delivery order system, sales order system, Attendance management system and Leave Management system.• IT Purchases, IT Asset Management, IT Vendors Payment handling and credit facilitation relationship with vendors.• Understand Manufacturing Process and support relevant departments with IT solutions.

Shankerpura, Udupi, India

Handling the major role of multi recharge system * Maintenance of multi-recharge Server, * Processing the Software used,* Handling Customer Complaints/Queries,* Maintaining Day2Day Stock operator wise, etc

India

Create Web Pages according to customer requirements.Create Login Panel along with CMS using PHP and MySQL.Form Validation, Store input data into database or send the data to the given email id.Complete use of DIV’s, control layout using Cascade Style Sheets (CSS) and jQuery a JavaScript library and Event Handling.Use of Photoshop, Illustrator and Dreamweaver.Build Meta for Search Engine Optimization (SEO).A thorough knowledge of what to copy and where to paste concept.Web Hosting, Domain Hosting and Email Hosting.Personal Freelancing.

Raaj Towers, First Floor, Near City Bus Stand, Udupi, Karnataka

Teaching

Bachelor'S Degree, Computer Science, B

Diploma, Computer Science And Engineering

B

Master Of Computer Applications - Mca, Information Technology, First Class