Viktoria Ivanova Email and Phone Number

- Demonstrated a willingness to participate in the Beta Rho chapter. - Participate in weekly professional networking events hosted by firms, companies, and organizations.- Engage in volunteer events to provide to the community and improve professional development.

- Assisted designing an insurance rater using advanced Excel processes.- Conducted research on insurance market to facilitate product development.- Consolidated insurance filings into a comprehensive matrix for appropriate departments to reference. - Mastered navigating various databases such as NCCI, S&P Capital IQ Pro, and Verisk.

- Conduct weekly office hours and coordinate exam review sessions with coworkers.- Facilitate learning by listening attentively, perceiving nonverbal cues, and reframing difficult situations.- Supervise 50+ students within a lecture hall and assist with any questions they may have.

- Analyzed varying situations in high-stress environment and responded accordingly.- Communicated with customers to guarantee satisfaction by promptly addressing their concerns.- Processed cash and credit card payments and ensured transactions and payments were recorded accurately.

Over the past two years, I gained extensive knowledge about the restaurant industry through various positions such as a host, cashier, food runner, and server.- Operated POS system to place customers’ orders.- Promoted within two months of initial hire date.- Trained 5 new employees and evaluated their progress with management.

- Completed over 100+ tickets troubleshooting problems such as replacing faulty monitors and peripherals.- Deployed hundreds of vital-tracking devices known as Biointelisense. - Installed and utilized a virtual machine (Windows OS) on a MacBook.- Learned and repaired medicinal technology and installed hardware and software.