Vivein Vivekananthan Email & Phone Number

Toronto, On, Ca

• Guide auto and home customers on insurance solutions. • Play a key role in providing the best possible protection for our clients' most valuable assets by advising them to make informed choices and answering their product questions. • Analyze customer needs, promote products and services and suggest choices and innovative solutions. • Contribute to the development and support of new initiatives by working closely with the brokerage network.

• Respond to various requests from clients to find the best solution adapted to their cellphone plan, home internet, home phone, and cable needs.• Offer an exceptional customer experience by providing a warm and courteous service.• Promote complementary solutions according to the needs and habits discussed with the client.

● Sales Supporto Drove the sales of Rogers products and services while consistently meeting and exceeding sales targets ▪ Spearheaded 50% of entire departments Ignite Migration sales for Q4 of 2019 ▪ Top sales performer with 41 tablets sold in December 2018● Customer Service o Provided exceptional customer service for new and existing clients on wireless mobile plans and residential services including Rogers Cable, Internet, and Home Phoneo Connected and built rapport with a variety of customers by actively listening, asking the right questions and offering products and services which catered to customer needso Delivered reliable solutions to customers with sound judgment and incorporated feedback on a regular basis

Toronto, Ontario, Canada

o Assisted administrative team with various administrative duties including, making/receiving calls, taking messages, typing/routing/disseminating correspondence o Performed an array of client & administrative tasks▪ Processing of client transactions and escalation of issues in an accurate and timely manner▪ Accurate document preparation and reflection of client/business intentions ▪ Recording of transactions for the firm or client while following industry regulations and operating practices