Led the EB Leadership Team in developing and discussing organizational values, culture, business, and operations.Oversaw all people operations activities, procedures, processes, and documentation for the company.Managed employer branding activities to maintain the company's reputation as one of the leading software development companies in Nepal.Developed strategies to further improve the established People Operations department in various aspects.Actively contributed to developing business and people strategies using data analytics to increase the company's efficiency, effectiveness, and productivity.Pioneered the development and execution of comprehensive workforce plans and annual People Operations strategies, leveraging data analytics to achieve organizational objectives.Elevated the organization's brand value through the enhancement of employer branding initiatives, both online and offline.Cultivated a culture of appreciation, recognition, and continuous learning, fostering an environment of excellence and growth.ed and managed the dynamic People Operations and General Administration teams, effectively driving them toward common goals.Skillfully navigated organizational changes and transitions, ensuring a smooth and agile response to evolving needs.Implemented initiatives to enhance employee satisfaction and meticulously planned succession strategies, enhancing workforce resilience.Fostered robust communication, collaboration, and cooperation between diverse departments, facilitating a harmonious work environment.Delivered high-quality People Operations services to all stakeholders, reinforcing the organization's commitment to excellence.Orchestrated a seamless alignment with People Operations policies, ensuring stringent compliance and government reporting.Spearheaded the optimization of recruitment, selection, onboarding, and performance evaluation processes, resulting in enhanced efficiency.

Planned, developed and implemented strategic operations mandates to optimize business processes and add value in service delivery globally across all CloudFactory LocationsPlayed an instrumental role in transitioning from a facility based service delivery organization to a 100% remote modality to adapt with the demands of the COVID 19 pandemic in 2019 by leveraging people, processes, technology and innovation.Championed, developed and implemented a global organizational restructuring to efficiently reallocate talent resources to support the global organization, in turn leading to cost overhead reductions and addition in value for the global organization. Drafted policies and SOPs to ensure that global and local modus operandi are standardized across all global locations.Facilitated in the attainment of SOC2 (System Organizational and Control), ISO 9001, ISO 27001 compliance certification, as the POC for the global operations department.Planned, developed and implemented a comprehensive competency framework, gap assessment, and career path/framework to ensure that no employee is stagnant and all employees are aware of the current competency level as well as gaps to be addressed in moving up in the career framework.Partnered with the global Senior Leadership team to access, review and redesign salary bandings pertaining to the local market.Championed asset resource allocation by partnering with various vendors to ensure that the Organization gets the best value for every dollar spent for the organization as well as its employees.Extensively involved in the budgeting and forecasting of yearly expenses,to ensure proper margins are maintained and operating costs are in line with projections. Initiated a stakeholder mapping exercise to identify stakeholders and assess communication strategies to engage the stakeholders. Managed consolidated communications upstream and downstream to ensure transparency, inspection and adaptation.

STRATEGIC MANAGEMENTMember of the Nepal Leadership team accountable for the overall employee experience and employee value proposition for all employees in Nepal. FINANCE/PROCUREMENTOversee all Nepal procurement Create and manage rolling quarterly budgets for the department.Ensure all internal controls are in line with financial compliance measures relating to all operational spending.Conduct market surveys and liaise between local vendors to maintain relationships and ensure that the best value is being delivered at the bestprice.Monitor and assess inventory levels and analyze trends to accurately forecastand reduce operating costs by going lean.Actively monitor forecasts vs actual numbers and analyze discrepancies foranomalies as per spend trends.Actively monitor operating costs and margins to ensure all resources are being efficiently utilized.PROJECT MANAGEMENTOwn and lead all special projects Led a team to assess/design and implement a ITSM service desk tool company wide.Led multiple office expansion projects to accommodate ~600 employees into three new properties within the span of a yearCOMPLIANCE/ AUDITSFacilitated the statutory, ISO/SOC 2 audit with collaboration from different departments in three different locationsParticipated/Facilitated in several Physical/Infosec audits Created/implemented policies that adhere with compliance requirements andgovern procurement/ benefits/ physical and environmental security etcEVENT MANAGEMENTPlan, facilitate and execute yearly team building/ business review meetings for over 300 employees on a quarterly basisFacilitate workshops/seminars and events for over 450 people on an ongoing basis.FACILITIES MANAGEMENTEnsure that all current facility operations are running smoothlyCollaborate extensively with other global locations to align goals/ measure progress and share learningsOversee facilities scorecard.Oversee all general maintenance and upgrades (Preventive/ Reactive and Scheduled)

Maintain complete and accurate record of the entire project including approved plans, budgets and schedules, inventory, correspondences, product orders and acknowledgements, delivery tickets and labor timesheets to name a few.Communicate project status throughout the sales process. Identify project issues and provide cost effective solutions to ensure project completion while minimizing gross profit erosion.Document punch-list items, review findings with client, and determine course of action for timely resolution of all open issues.Research, craft and assemble all proposals and bids targeted to the customers' needs and requirements by collaborating with the sales team initiating the claims process for warranty issues; and tracking proof of deliveries.Provide customer service. Clearly convey accurate, thorough or relevant information related to status updates, problems and customer issues to workspace sales team in a timely and efficient mannerEnsure relevant equipment, policies, procedures, and strategies to promote effective operations for the protection of people and property.

Trained at ILM (Index Living Mall) headquarters in Thailand for 45 days on intensive retail and franchise management.Extensively involved in the set up of the operations side as well as the visual merchandising side of the business in Nepal from scratch.Create a market for a product that didn’t exist.Revolutionized furniture shopping in Nepal with the introduction of Index Living Mall franchise outlets in Kathmandu.Job responsibilities included, but were not limited to :Exercise complete responsibly for developing and managing total business duties including, but not limited to the increase in sales, profitability, market share, and customer and employee satisfaction by directing, coordinating and monitoring all sales, branch operation and personnel development activities.

Handle diversified Accounts Payable/Receivable and expense control procedures including cash receipts, disbursements, billings, invoicing and preparation of daily bank deposits.Research account transactions, demonstrating a keen ability to recognize and resolve discrepancies.Follow through on timely and accurate month-end closings and financial reporting activities.Managed A/P and A/R, as well as weekly and monthly billing.Assisted senior accountant in monthly financial reporting to the Executive Director as well as the board of directors.