• Business requirements gathering, analysis, and documentation for platform development projects.• Possesses excellent communication, collaboration, with a strong understanding of industry trends.• Successfully gathered, analyzed, and documented business requirements for platform development projects in the insurance domain, ensuring clarity in digital insurance policies.• Developed and maintained comprehensive technical documentation, including user guides and system design documents, ensuring clear and consistent communication.• Content Creation of Access Control List, Administrator Validation & Addon Videos.• Maintain the Team Activity Records and Time Tracker within and between the teams.• Fostered a collaborative work environment by effectively communicating with cross-functional teams (Developers, Testers) throughout the Development Lifecycle.• Maintained clear and comprehensive requirements traceability matrices to ensure alignment with project objectives.• Adapt at Developing Procedures, service standards and operational policies.• Contributed user training materials for on-boarding new hires on the platform's latest functionalities.

Production Engineer