Addressed a series of workshops and knowledge sessions for technical staff,resulting in a 25% increase in product knowledge and a 15%reduction in support ticket resolution time.Handled multiple projects throughout the project lifecycle, resulting in a 98% project completion rate and a 95% customer satisfaction rate.

Administered a portfolio of over 200 technical issues for Pre-sales & Business Development Support, resulting in a 25% reduction in response time and a 95%customer satisfaction rating.Stayed ahead of technology trends by attending industry conferences and seminars, implementing new tools and processes that improved efficiency by 40%and reduced costs by 20%.

Installed IT security measures, including firewalls, intrusion detection systems, and data encryption. Enacted the Disaster Recovery Architecture resulting in zero downtime during major incidents and a 30% reduction in mean time to recover(MTTR).Led & mentorship cross-functional teams, collaboration with partners to deliver a 25% increase in project efficiency, adhering to industry standards and regulations, ensuring security best practices were upheld. Monitored system performance, identified bottlenecks, and optimize strategies.Developed and implemented ITIL Concepts, resulting in a 40% increase in service desk efficiency and a 30% decrease in service delivery costs.Developed system maintenance procedures, reduced downtime

Successfully 50% reduction in data breaches, 100% success rate in regulatory compliance audits. Spearheaded with a strategy IT operations plan resulting in a 30%reduction in technology costs and a 25% increase in system reliability, enhancing satisfaction and driving business growth.

Established and enforced security measures, reducing incidents by 90% and achieving ISO27001 certification. Managed migration to Amazon, reducing costs by 40% and boosting productivity.Led a team in designing and implementing a highly available Storage & Network architecture for a mission- critical application, boasting 99% uptime

Successfully deployed and maintained high availability and fault tolerance for multiple Windows Server domains, forests, and domain controllers using Microsoft Virtualization technologies

Installed , Configured & supported infrastructure for clients including servers, desktops,,laptops ,printers,networks & software.