Vivek Bobhate Email & Phone Number

• Handling, monitoring & troubleshooting Desktops, Laptops & Networks related issues.• Working in service now ticketing tool• Installation of OS and business approved software’s, Troubleshooting software • Installation Configure and troubleshoot user mail account.• Configuring network printers • Configuring & troubleshooting of mailing System MS outlook, lotus notes• Installation, configuring & trouble shooting of windows7 windows10• Providing technical support to customers & users for resolving issues within SLA.• Resolve the link problem with support of Network Team• Managing Intranet website issues of the company.• Formatting of every system surrendered by user.• Replacing Spares on Laptops like Keyboard, RAM, Hard disk, LCDS, WIFI chips etc with the help of hardware engineer• Taking care of Video conference and Telepresence held in organization.• Providing helpdesk support for end user as well as to remote locations.• Mapping Network Drive.• Reset and unlock domain password through dashboard.• Familiars with the regular updates of Windows OS and office patch Updating Antivirus desktops.• Coordinating with vendors and taking follow up with till call closure. • Testing/Diagnosing of network connectivity problems.• Handling Microsoft office 2010, Microsoft office 2013, Microsoft office 2016,Microsoft offic365• Adding machine in domain • Configuring Official mails on Android, Apple Phones and IPad’s

• Installation of OS and business approved software’s, Troubleshooting software• Configuring network printers and MS office, VPN related issues.• Primary responsibility of leading enterprise infrastructure support.• Assect life cycle management (refresh, new procurement, deployment and scrap )• Remotely troubleshoot the problem of users.• Creation and configuration and management of user profile and mail backup.• Active participation in infra and Ops-IT project activities.• Helpdesk support, remote supports & application installation, troubleshooting.• Monitor, maintain and troubleshooting the company computers, system backup and provides expert support when necessary.

• Installation of OS and business approved software’s, Troubleshooting software• Handling, monitoring & troubleshooting Desktops, Laptops & Networks related issues • Configuring network printers and MS office, VPN related issues.• Using Active Directory for password reset, enabling and disabling user accounts.• Handling EPBX telephonic system • Supporting to account software like ERP, Tally and Saral. • Setup Video Conferencing Device• WIFI configuration on Laptop, TAB and mobiles.• Managing internal call of Inspira Enterprise for all location• Managing data card allocation and coordination with Airtel\ Vodafone for the solutions.• Maintain the IT Asset Register as per the INSPIRA IT Policy• Solving user’s problems over phone or remote using Team viewer or any desk.• Coordinate with Venders Dell, voda fone, Airtel and HP for warranty asset issue.

• Handling, monitoring & troubleshooting Desktops, Laptops & Networks related issues.• Working in BMC remedy system.• Installation of OS and business approved software’s, Troubleshooting software • Installation Configure and troubleshoot user mail account.• Configuring network printers • Configuring & troubleshooting of mailing System MS outlook• Installation, configuring & trouble shooting of windows7 windows10• Providing technical support to customers & users for resolving issues within SLA.• Resolve the link problem with support of Network Team• Managing Intranet website issues of the company.• Formatting of every system surrendered by user.• Replacing Spares on Laptops like Keyboard, RAM, Hard disk, LCDS, WIFI chips etc.• Taking care of Video conference and Telepresence held in organization.• Providing helpdesk support for end user as well as to remote locations.• Mapping Network Drive.• Reset and unlock domain password through dashboard.• Familiars with the regular updates of Windows OS and office patch Updating Antivirus desktops.• Maintain monthly desktops inventory • Quarterly audit of systems present in organization.• Configuring bit locker encryption and MacAfee drive encryption • Coordinating with vendors and taking follow up with till call closure. • Testing/Diagnosing of network connectivity problems.• Handling Microsoft office 2010, Microsoft office 2013, Microsoft office 2016• Adding machine in domain • Configuring Official mails on Android Phones.• Working in team of 15 IT engineers.