Vivekananda B S Email & Phone Number

Singapore, Singapore

Singapore, Singapore

-- Provided technical expertise in Cloud, Cyber security, Endpoint protection and Data Management solutions, supporting sales teams in understanding client pain points and needs.-- Demonstrated a solid understanding of cybersecurity principles, including threat detection, vulnerability management, incident response, and risk assessment.-- Conducted technical discussions with customer IT teams, aligning our brand strategically and creatively. Ensured appropriate architecture, functionality, and POC preparation for presales.-- Conducted thorough needs assessments, technical discussions, and workshops to ensure solutions met client objectives.-- Collaborated closely with sales teams to respond to RFPs and RFIs, creating persuasive proposals showcasing technical advantages.-- Cultivated and maintained relationships with clients, earning accolades for outstanding customer satisfaction.-- Worked collaboratively with implementation teams to ensure seamless transitions from pre-sales to project execution.-- Conducted comprehensive product demonstrations, highlighting cloud capabilities and data management strategies.-- Advised clients on effective data management practices, emphasizing scalability, security, and compliance.-- Played a vital role in increasing deal closure rate by addressing technical inquiries and concerns.-- Stayed current with industry trends and emerging technologies to inform sales strategies and client engagements.-- Handle complex, non-routine situations using advanced skills in specialized areas. Document insights, improve through experience and training.

Bengaluru, Karnataka, India

-- Interacted with application users to gather specifics on the impact and nature of the situation.-- Used ITIL best practices to support affected business units by managing, directing, coordinating and communicating across multiple technical and non-technical teams which include application, infrastructure, third party suppliers, and business units.-- Implemented and executed major incident management processes including invocation, ownership, escalation, communication and restoration of service.-- Responsible for ensuring that Root cause analysis entries are identified during Major Incidents and RFCs created, tracked, and followed through to completion after service restoration.-- Classify incidents based on severity and impact, and prioritize response efforts accordingly.-- Conduct post-incident reviews and root cause analysis to identify and address underlying issues.-- Develop and maintain incident response plans and procedures for different types of incidents.-- Collaborate with IT operations, development, and security teams to implement preventive measures.-- Escalate critical incidents to higher management levels as necessary.-- Maintain accurate records of incidents, their resolutions, and lessons learned for continuous improvement.-- Implement effective communication strategies to keep stakeholders and customers informed during incidents.-- Act as a liaison between the technical and sales teams to convert requirements into outcomes.-- Scrutinize project constraints to analyze alternatives, mitigate risks and conduct process re-engineering as necessary.-- Creates and maintains project technical documentation and deliver great quality while staying within budget.

Bangalore Urban, Karnataka, India

-- Defining cloud migration strategy for complex and multi-tier applications from on-premises to Oracle Cloud infrastructure & Integrating with IDCS -- Designing and implementing Cloud Infrastructure Networks, using Internet gateway, Routing gateway, Fastconnect, Direct connect, IPSec VPN, LBaaS, ACL, Security Lists, Route Tables, Security Groups.-- Plan and implement Identity access management (IAM) in OCI and AWS-- Design and implement external integration for ERP applications with Banking and 3rd party sources.-- Manage patching of Operating Systems and Databases for efficient vulnerability management and to increase cybersecurity compliance with automation.-- Understanding the client's brief and effectively communicating project expectations to team members and stakeholders.-- Define project scope, preparing proposals, including terms, cost, and milestones of deliverables that support business goals in collaboration with senior management and stakeholders.-- Plan, schedule & track project milestones & deliverables using appropriate tools like MS Project & MS Visio.-- Conduct an architectural system evaluation, Partition large systems into subsystems and components each of which can be handled individually for faster deployments-- Scrutinize project constraints to analyze alternatives, mitigate risks and conduct process re-engineering as necessary.-- Creates and maintains project technical documentation and deliver great quality while staying within budget.-- Responsible for ensuring that Root cause analysis entries are identified during Major Incidents and RFCs created, tracked, and followed through to completion after service restoration.-- Classify incidents based on severity and impact, and prioritize response efforts accordingly.-- Conduct post-incident reviews and root cause analysis to identify and address underlying issues.-- Develop and maintain incident response plans and procedures for different types of incidents.

Singapore

-- Handled technical conversations with customers IT team to identify competitive space for our brand, both strategically and creatively ensuring the right architecture and functionality and prepare POC for client’s expectations.-- Clarified strategic and operational problems and successes with management. Prepared recommendations for organizational improvement using test/lab environment to uncover the biggest differentiators of our current versus legacy approaches and competitor’s offerings-- Took ownership of customer reported production issues and handle customer escalation. Work closely with them to ensure highly scalable and highly available production environments using the full range of Oracle Products.-- Managed design, planning, and/or deployment of enterprise support systems with a data-driven mindset.-- Worked in non-routine and very complex situations, involving the application of advanced technical/business skills in area of specialization. Documenting key learnings and other relevant details as part of the support provided and continually improving skills through work experience and training.-- Created and implemented a new engineers training program which resulted in 25% increase in customer satisfaction in escalation cases and daily SR activities.

Bengaluru Area, India

-- Acted as the first Point of contact person and took ownership of customer issues reported; saw problems through to resolution and created knowledge base articles.-- Followed standard procedures for proper escalation of unresolved issues to the appropriate internal teams.-- Reproduced issues in lab environment. Clearly documented use cases with troubleshooting steps, recommendations and resolutions for highly sensitive client issues and more complex technical cases.-- Supported customers to establish cloud and hybrid production infrastructure, including the servers and services to support our growing client base.-- Experience: cloud Infrastructure services, including security, directory services, identity management, network, systems, storage and storage gateways, databases, SSO, federation services, Server-less Computing. IPsec, VPN, Load Balancing, Iperf, Routing Protocols, SSH, Network troubleshooting tools and building scalable systems.-- Successfully trained 50+ team members on oracle cloud technologies as part of on-job learning.

Bengaluru Area, India

-- Led team of junior engineers to provide managed services to multiple clients.-- Collaborated with decision makers of project teams, gaining a complete understanding of specific goals, objectives, and audiences.-- Developed and worked with the team to establish future-facing insights, implications, and recommendations, delivering advice, making recommendations, and identifying and solving problems.-- Supported new technology implementation and evaluated competitors to pinpoint advantages or disadvantages in the current market with attention to a client’s requirements, capabilities and limitations.-- Rationalized absolute EC2 instances from active list in AWS to Saved up to 40% on monthly usage charges and Prepared pricing comparison chart for various public cloud environments.-- Hands-on experience: Amazon Web Services (AWS), Oracle Cloud and Azure Cloud in provisioning and managing services like Compute, Storage, Virtual network object storage, Load balancer, VPN, S3, VPC, EBS, Glacier, ELB (Load Balancers), RDS, IAM, VPC, VPN and CloudFormation etc.

Bengaluru Area, India

-- Managed vSphere infrastructure with VMware vSphere Client, vCenter Web Client, responsible for installation, configuration, upgrade and troubleshooting of vSphere 5.5, 6.0. -- Responsible for physical machines to VMware / Hyper-V migration, worked with SAN, database, network, and backup administrators to deploy plan HA and capacity management of infrastructure as a team -- Worked on Active Directory user request like account creation, deletion and disable.-- Implementation, Configuration and management of IBM Storewize SAN Storage. Experienced in managing RAID, LUNS, CIFS and NFS based on Application needs & Data type.-- Acted as first point of contact for all major technical issues, including power outages, system failures and software issues.

Bengaluru Area, India

-- Automated daily system administration tasks and monitored health status using shell script.-- Acted as System administrator (Server and Client OS) with hands-on and multitasking experience of handling system operations, including installation, upgrade and maintenance of windows, Linux systems and network troubleshooting.-- Handled of Installations, Configurations & Hardware issues on IBM, HP & Dell Servers. Involved in migration of Physical-to-Virtual (P2V), Virtual-to-Virtual (V2V), Configuring alarms and Manage task, events and alarms. Managed disk space via archiving or compressing log files.

Bengaluru Area, India

Promoted as team lead from Desktop Support Engineer in July 2006--Providing support for the OS related issues for customers.--Desktops and laptop hardware related troubleshooting--Preparing and Deploying RIS and Ghost images for the Desktops and Laptops. --Providing support for all Microsoft Office Applications.--Networking and internet troubleshooting.--Installation and Troubleshooting printers, Scanners and VoIP

Master Of Technology (M.Tech.), Engineering Design

Bachelor Of Engineering (B.E.), Mechanical Engineering

Bachelor Of Computer Applications, Computer Science