Vivek Chamoli Email & Phone Number

Proficient in Service Management, Service Delivery, Service Operations and Datacenter operationsExperience in managing and leading 200K USD to 20M USD for large financial, manufacturing, and energy utility giants based out of the United States & EuropeExperience in managing Windows/Linux server infrastructures and data-center operations. Effectively plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performanceWork and collaborate with various technology teams like subject matter experts, Enterprise Architects, Security Advisors, Vendors and ensure all project inter-dependencies are addressed for effective project management delivery as per business expectationsManage multiple local and remote teams responsible for 24/7 security monitoring, patching, event logging, user provisioning, vulnerability management, auditing, incident response, and enterprise complianceContinuous focus on stabilization efforts and Incident reduction efforts as value adds to the engagement and ran Program improvement initiatives to Enhance Service DeliveryDevelop and implement techniques to improve productivity, increase efficiency and optimize cost savings for the clientParticipate in the analysis of incoming tickets, assign tickets to team members, track fixing of tickets and verification of the fixes, tracking of SLAs, performing root cause analysis of defects and eliminating them, running process improvement initiatives to close production issues and improve application/infrastructure performance. Adheres to corporate change management and operational standardsParticipates in discussions with customers to gather scope information and provide inputs for project scope documentationEXPERTISE AND QUALIFICATIONS Operating System: Windows 2019, 2016, RHEL 6.x, 7.x, 8.x Hardware Tools: Cisco UCS, HP ,DELL Infrastructure Management Tool: SCCM, Red HAT Satellite Configuration Management Tool: Ansible  Cloud Technology: Azure and AWS Process: ITILCERTIFICATIONS AND TRAINING  RHCSA, RHCE VMware VCP-Data Center and EUC ITIL V3 Foundation Certification

Listed skills include Rhce, Troubleshooting, Ccna, Itil Certified, and 6 others.